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Program Lead

3 months ago

Old Toronto Ontario, CA Mace Full time

Position Status: We are growing our team in 2024 and would be interested to speak to experienced program leads - aviation-infrastructure. Please get in touch if you would like to hear about working with Mace.

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The project:

This is an opportunity to work with Mace North America, to join a multi-billion-dollar aviation infrastructure program in Toronto, Canada. This initiative aims to revolutionize the airport into one of the most advanced, sustainable, and passenger-friendly facilities in the world. With a strong commitment to environmental conservation, the project aims to significantly reduce greenhouse gas emissions and position the airport as a leader in environmental stewardship. By integrating cutting-edge technology, the aviation infrastructure program will make air travel smarter, more efficient, and user-friendly, enhancing the quality of life by making travel more enjoyable and accessible.

Join us as the owner's representative in this transformative journey to create an airport future that is equitable, sustainable, and innovative, paving the way for a vibrant and connected aviation hub in Toronto.

Our values shape the way we consult, and define the people we want to join us on our journey, they are:

Safety first - Going home safe and well:

  • You will be a leading advocate of Mace's value of Safety First, and be accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and project compliance standards.
  • You will possess advanced technical expertise in local Health and Safety rules and regulations relevant to project portfolio.
  • You will champion a diverse and inclusive working environment and understand the importance of the wellbeing of the people you manage.

Client focus - Deliver on our promise:

  • You will lead the delivery of key assignments and defined business areas, providing strategic direction and monitoring delivery aligned with overall vision and objectives.
  • You will be the relationship owner and primary contact for Mace executive team engagement, and responsible for ensuring efficient governance to achieve our strategic priorities.
  • You will be responsible for key client relationship management, and converting the client’s vision into a deliverable onsite plan.

Integrity - Always do the right thing:

  • You will have full budgetary oversight and ensure operations are fiscally and ethically viable, and meet organisational and legislative compliance obligations.
  • You will directly influence long term development of strategy for a function or Business Unit (BU), creating a sustainable business future.
  • You will commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values.

Create opportunity for our people to excel:

  • You will mentor, coach, and develop your project team and provide an environment to share knowledge and experience.
  • You will actively network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace Group, the Centres of Excellence, Mace Way Control Centre and Knowledge Hub.
  • You will provide expert technical advice and leadership support to Delivery Teams, creating a culture of ownership, promoting roles and responsibilities.

You’ll be responsible for:

Strategic Programme Delivery

  • Vision Alignment: Ensuring all programme activities are aligned with the overall vision and strategic objectives, providing clear strategic direction and monitoring progress towards these goals.
  • Delivery Environment: Establishing and maintaining a robust programme delivery environment encompassing people, organisation, process, information, and technology to optimize efficiency and effectiveness.
  • Team Assembly: Assembling a highly skilled project team with the right experience, capabilities, and technical competency, including appointing external specialists as necessary.

Performance Improvement

  • Resource Optimization: Improving performance from the baseline by optimizing resource allocation, and continuously monitoring, reviewing, and evaluating activities, systems, and methodologies.
  • Performance Metrics: Developing and implementing metrics to measure and enhance programme performance, ensuring continuous improvement and excellence in delivery.

Client and Stakeholder Engagement

  • Executive Engagement: Serving as a key contact for the executive team, ensuring efficient governance and gaining organizational support for programme activities.
  • Client Relationship Management: Managing key client relationships through effective communication, constructive challenge, and consistent interface, ensuring high levels of client satisfaction.
  • Public Representation: Acting as the public face of the programme, representing it to external stakeholders and chairing executive steering group meetings.

Safety, Quality, and Compliance

  • Safety Standards: Directing and maintaining exceptional safety standards, promoting Mace's value of Safety First, and ensuring the safety and wellbeing of all staff.
  • Quality Assurance: Upholding high standards of quality, cost, programme, sustainability, governance, risk, stakeholder management, and programme compliance.
  • Risk Management: Implementing and maintaining an effective risk management strategy, with appropriate management actions and risk treatments.

Programme Documentation and Knowledge Sharing

  • Documentation Maintenance: Overseeing the development and maintenance of comprehensive programme documentation, including processes, procedures, plans, reports, registers, and lessons learned.
  • Knowledge Sharing: Actively promoting knowledge sharing within the programme team and across the organization, leveraging the full depth and knowledge of the business and Centres of Excellence.

Team Development and Service Excellence

  • High-Performing Team: Creating and nurturing a high-performing, inclusive team environment that encourages contribution, recognition, and continuous improvement.
  • Service Excellence: Promoting and influencing quality and service excellence in all programme interactions and conversations.

Commercial Viability

  • Commercial Objectives: Ensuring the programme’s operations are commercially viable, influencing the achievement of business objectives.

Environmental Responsibility

  • Net Zero Carbon Transition: Working collaboratively towards the goal of net zero carbon transition, proactively identifying and managing associated carbon emissions and reductions during programme delivery.

Thought Leadership

  • Expertise and Innovation: Providing thought leadership and expertise in programme management and execution, driving innovation and best practices within the programme and the wider organization.

You’ll need to have:

  • Membership of MCIOB/MAPM/MRICS/MICE or equivalent demonstrable professional or personal development.
  • Extensive experience in the successful delivery phase of projects and programs in the aviation infrastructure sector.
  • Deep construction management expertise.
  • Strong commercial and financial acumen.
  • Leadership and management experience of large, diverse teams.
  • Experience of managing relationships with key senior stakeholders.
  • Knowledge of how carbon and sustainability considerations will shape the outlook of the projects you are working on.

You’ll also have:

  • Experience working in the aviation infrastructure sector.
  • Experience in a director level position.
  • Previous experience working with the GTAA (Greater Toronto Airports Authority) or equivalent.
  • Industry qualification or chartership e.g. PgMP, PMI, CMI, DBIA.
  • Bachelor’s degree in engineering or applicable field.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organization.


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