French Bilingual Automotive Dealership Service Desk Analyst Cognizant Technology Solutions

3 weeks ago

Windsor Ontario KU, CA Downtownwindsor Full time

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French Bilingual Automotive Service Desk Analyst

At Cognizant, our global community sets us apart—an energetic, collaborative, and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

What you’ll do
  1. Respond to Dealership Service department requests to support root cause analysis and tackle automotive vehicle system features, such as infotainment, telematics, instrument panel displays, and advanced driver assist features.
  2. Collaborate with Engineering Support teams for systems, wiring, design release, and validation, alongside program management and dealership teams, as needed to address issues.
  3. Rapid resolution and triage of vehicle systems like software issues, calibration discrepancies, wiring complications, electrical component malfunctions, vehicle networking and system challenges, module problems, and driving identified problems.
  4. Identify and conduct initial triage of the ECU Software log events, focusing on the Infotainment and Connectivity modules, as supplied by the customer through an In-Vehicle trigger.
  5. Provide response to the short-listed dealers within 24hrs, acknowledging the issue.
  6. Work in partnership with Over The Air Software deployment teams to implement Infotainment and Connectivity module software, along with any requisite ECU software, to the designated vehicles as the need arises.
  7. Examine mis-builds or incorrect configurations that may be causing issues with module programming.
What you bring to the role
  1. Bachelors in Electrical Engineering, Computer Engineering, or Computer Science.
  2. Fully bilingual in French, both verbal and written communication.
  3. Highly organized and proactive, with the ability to work autonomously.
  4. Understanding of vehicle infotainment and driver assist features.
  5. Experience with office applications, such as email, service desk ticketing, Word, and Excel.
  6. Knowledge of CAN based communication and CAN-FD.
  7. Knowledge of OTA (Over the Air Updates) and Ethernet protocol.
  8. Previous dealership working experience and experience with automotive diagnostics and repair.
Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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