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Sr. Project Coordinator

3 months ago

Old Toronto Ontario, CA Zones, LLC Full time

About Zones

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Brief Description

The Sr. Project Coordinator reports within the Program Management Office and oversees a portfolio of large, high-budget customer projects by managing the day-to-day operational activities across various internal functional departments within Zones Canada. These projects generally include those that are in a solutioned state / pre-start-up mode, pre-implementation phase or are in progress (either in transition or steady-state). This role ensures projects align with the business strategy and deliver on time, boosting productivity and scalability while improving profitability. Working location – Hybrid with office in Toronto.

The Project Coordinator is primarily responsible for:

  1. Manage the day-to-day operational activities of large-scale, high budget projects across various internal functional departments within Zones Canada.
  2. Responsible for a successful delivery in a matrix resource environment for all of the project deliverables.
  3. Set and continually manage project expectations with team members and other stakeholders, including the customer project coordinator, through regular and proactively scheduled meetings.
  4. Manage project activities through the effective use of project management principles and the specific methodologies adopted by the PMI and Zones Canada to achieve timely project completion and meet the defined project business objectives.
  5. Develop and execute project plans for major Zones Canada initiatives, in a matrix capacity with project team members throughout the organization.
  6. Present recommendations for effective consensus decision making, taking into consideration risk analysis and impact assessment for project milestones.
  7. Develop project resource and cost estimates.
  8. Monitor actual project expenditures against project estimates and budgets.
  9. Provide accurate and timely budget reporting.
  10. Meet or exceed project budget profit targets.
  11. Maintain effective communication and coordination with the project sponsor/business owner to ensure that business objectives are met and any changes are clearly communicated.
  12. Communicate effectively with project team members, senior management and other managers whose staff are involved in projects.
  13. Conform to customer service level agreements (SLA’s) to ensure decreased liability and penalties for not meeting SLA requirements.
  14. Use advanced technical knowledge to perform and apply new technical procedures.
  15. Provide technical direction, guidance and support to Associate Project Coordinators and Project Coordinators and services partners.
  16. Lead and manage teams of multi-skilled resources to ensure goals and deliverables for the projects are being met and/or exceeded.
  17. Recommend and implement improvements to existing technical procedures based on understanding of new technologies.
  18. Manage inventory on any given project with our supply chain teams.

Required Experience:

  1. Past experience managing configuration & deployment type projects in a retail environment.
  2. Past experience delivering National projects across multiple sites within Canada.
  3. Past experience managing services partners and measuring their KPI on service delivery.
  4. Past experience managing schedules.
  5. Past experience managing inventory.
  6. Strong change management background.
  7. Proficiency in budget analysis and understands and has used standard PMI-based financial formulas to analyze earned value.
  8. Demonstrated track record for managing complex operational projects, including awareness of business activities.
  9. Demonstrated success at influencing people and initiating changes in business practice.
  10. Proven experience effectively interacting with customers, including relationship building.
  11. Ability to work with customer management teams to provide status and set expectations to ensure project success.
  12. PMI member with expert skills using PMI methods in work products/project execution including change management, risk management, and issues management.
  13. Experience delivering presentations to customers as well as management team.
  14. Negotiation skills to achieve coordination and results.
  15. Ability to demonstrate clear understanding of managing all project phases.
  16. Ability to effectively and proactively manage changes in project scope.
  17. Experience and success in managing service level agreements with penalties.
  18. Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing.
  19. Ability to effectively prioritize and execute tasks in a high-pressure environment.
  20. Ability to proactively develop and implement strategies that significantly mitigate risk.
  21. Ability to work and adapt to change in a fast-paced environment.
  22. Proficient in MS Project, Microsoft Word, Excel, PowerPoint, Smartsheet and Outlook.

Education:

Bachelor’s Degree and a minimum of 3-5 years project management experience with at least three years managing large, complex IT projects which demonstrate a broad and deep understanding of complex business processes, multiple platforms and language technologies and financial management. A minimum of five years of hands-on large-scale project management experience will be considered to replace the educational requirement.

Desired:

PMP or CAPM certification nice to have.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including Life, AD&D, Health Care and Dental Care, Health Spending Account and a Wellness Account, an Employee Assistance Program, access to Telemedicine, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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