Store Manager, Shawnessy Towne Centre

1 month ago

Calgary Alberta DJ, CA Sport Chek Full time

What you’ll do

Customer Service

  • Ensure execution of the Customer Experience and provides resolution for all customer concerns.
  • Meets established service levels agreements for in-store services and order fulfillment.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

  • Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
  • Leads the implementation and execution of standard operating procedures (SOPs)
  • Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
  • Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
  • Creates efficient store weekly scheduling for both sales and support functions.

Training

  • Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours through Huddles, one on ones, and performance management coaching programs.
  • Create development plans and conducts annual appraisals for management team and direct reports.
  • Develops and leads recruiting and hiring strategy for store, maintains a complete team.

Leadership

  • Acts as a brand ambassador, promoting our stores, brands, and people internally and externally.
  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
  • Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
  • Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
  • Exceptional communication and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail management experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.
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