Commercial Auto/Heavy Truck Appraiser
1 month ago
Auto Assessment Specialist page is loaded Auto Assessment Specialist Apply locations Ontario Home Office posted on Posted 2 Days Ago job requisition id R-139297
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
We are currently recruiting for motivated and knowledgeable Commercial / Heavy Equipment Road Appraisers to service Ontario-GTA.
In this role, you will be responsible for the assessment of repairs and total loss valuations for heavy on road and off road vehicles of various kinds. This will include motorhomes, RV and commercial use trailers, heavy industrial equipment, heavy trucks, medium duty and tow trucks, motorcycles, snowmobiles, ATV. The assessment will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of superior customer service and accuracy.
What You'll DoUtilize computerized estimating systems to prepare complete, competitive repair estimates and communicate repair estimate information to customers, repair facilities and claim representatives as required.
Review appraisals from approved vendors
Negotiate with repair facilities on repair plan processes
Re-inspect repaired units for quality of service and cost control measure.
Evaluate actual cash value and sometimes replacement cost value of units declared a total loss and take proactive steps to control storage and rental vehicle costs.
Adherence to dispatch needs and fulfillment of claim investigation and resolution in the field.
Reports fraudulent claims to senior supervisor.
Hours of operation can include evenings, weekends and statutory holidays.
Work closely with claims handlers to provide valuable coaching and information on coverage issues
Identify and communicate opportunities to improve the customer experience, the claims handling processes and financial outcomes for the business
Excellent communication and negotiation skills
Minimum of 2 - 5 years of vehicle damage appraisal, minimum 2 years of heavy equipment appraisal and collision repair industry experience
Working knowledge of Audatex and Mitchell Estimating System
Prior appraisal and hands on shop experience a must.
Strong computer skills, good communication skills, a strong team player, strong problem solving skills
A network of reliable industry contacts for part pricing, used vehicle values and repair procedures.
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Our vacation package starts at 4 weeks + the opportunity to buy an extra week.
Exceptional Career Development opportunities.
We’ll support your professional development education
Hybrid working model
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.
About UsWe help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
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