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Employee Service Representative

3 months ago

Windsor Ontario KU, CA City of Windsor Full time

JOB POSTING #: 2024-0390

POSTING PERIOD: Tuesday, August 13, 2024 at 8:30 AM to Monday, August 19, 2024 at 4:30 PM

DEPARTMENT: Human Resources

UNION: Non-Union

JOB CODE: NU0604

POSITION STATUS: Regular Full-Time (1); Temporary Full-Time (1)

GRADE/CLASS: NU07

# OF POSITIONS: 2

RATE OF PAY: $61,117.45 to $74,288.81 annually

SHIFT WORK REQ'D: No

DUTIES:

Reporting to the Supervisor, Employee Service Centre, this position will provide transactional and customer service support for the Employee Service Centre and the Human Resources and Payroll Departments. The Employee Service Representative will be the first point of customer service contact and transactional support to employees, retirees, HR Business Partners, applicants, and other external customers, focusing on accuracy, completeness, timeliness, and exceptional customer service in a fast-paced environment.

Responsibilities include:

  1. Responding to employee and external stakeholder enquiries related to HR programs, services, and processes, as well as employment posting and application information.
  2. Responding to general benefit and pension enquiries; performing general office support such as back-up for Records Management Clerk, reception, and mail.
  3. Utilizing Microsoft Word, Outlook, and Excel for various tasks associated with the position.
  4. Assisting with training new employees and timekeepers on the Workforce Management System.
  5. Maintaining Workforce Management (WFM)/Human Capital Management (HCM) data completeness, quality, and integrity.
  6. Updating WFM for items such as job data information, maternity leave top-up, vacation payouts, and employee event processing.
  7. Auditing weekly timesheets in WFM to ensure accurate data is uploaded weekly.
  8. Managing card access for employees and contractors.
  9. Processing monthly payments for optional life, health benefits, and overpayments (if applicable).
  10. Processing all Leave of Absence forms and issuing applicable letters.
  11. Updating all data needed when an employee returns to work, including issuing refunds.
  12. Auditing and making changes to sick, vacation, and MOT bank balance accruals.
  13. Delivering consistent customer service excellence while achieving benchmarks and industry productivity measures.
  14. Supporting the Pension and Benefits area, replicating required data into OMERS and related e-services.
  15. Performing Occupational Health & Safety Duties as outlined in the Corporation’s Health and Safety Program.
  16. Performing other related duties as required.

QUALIFICATIONS:

  • Must have a University degree in Business or Political or Social Sciences, or Ontario Ministry of Education equivalency and a minimum of one (1) year administrative or Human Resources, or Payroll experience;
  • OR a post-secondary community College diploma in Office Administration or Business or Political or Social Sciences with a minimum of two (2) years of administrative, Human Resources, or Payroll experience;
  • OR an Ontario Secondary School Graduation Diploma plus one (1) year post-secondary education in Office Administration or Business or Political or Social Sciences with a minimum of four (4) years administrative, Human Resources, or Payroll experience;
  • OR an Ontario Secondary School Graduation Diploma and a minimum of six (6) years senior administration, Human Resources, or Payroll experience;
  • Must be proficient in Microsoft Word, Excel, and Outlook;
  • Must have highly developed customer service and communication skills (written, verbal) with the ability to meet constant deadlines;
  • Must have demonstrated ability to be an active, positive team player;
  • Must have strong analytical and proactive problem-solving abilities while managing multiple priorities and superior attention to detail;
  • Must have demonstrated strong organizational, time management, coordinating, and prioritization skills;
  • Must have demonstrated knowledge of legislation and regulations such as Employment Standards Act, EI Act, Income Tax Act, OMERS, Ontario Pension Benefits Act, MFIPPA, Privacy laws;
  • Knowledge of the Occupational Health and Safety Act and its regulations is preferred;
  • Experience and knowledge with PeopleSoft is considered an asset;
  • Experience and knowledge with HCM/WFM systems is considered an asset.

NOTE:

  • Only those applicants selected for an interview will be acknowledged.
  • We offer a smoke-free office environment.
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
  • The Corporation of the City of Windsor is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require.

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