Product Manager

4 weeks ago

Mississauga Ontario CW, Peel region, Canada Chicago Title Insurance Company Full time

For over 70 years, Chicago Title has proudly provided security for Canada’s real estate transactions. When it comes to peace of mind, no detail is too small to overlook. From offering better value than anywhere else, and unmatched customer care, we will safeguard the real estate industry, one property at a time. Owned by Fidelity National Financial, North America’s largest title insurer, we are an industry leader in title insurance solutions, customer service, and real estate technology. Our focused, Canadian-based organization lets us respond quickly to our clients’ needs. We’re not just in the title insurance business, we’re in the client success business.

We put the customer first, listening carefully to hear your unique needs and provide creative solutions. We strive for results, providing world-class products and services while continually innovating to improve what we offer. We never rest, nurturing our workforce to be the top tier in the industry, letting our clients experience peace of mind.

We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Duties and responsibilities:

  • Contribute to a high standard of service to all internal/external clients
  • Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience and drive growth
  • Create buy-in for the product vision both internally and with key external partners
  • Develop product pricing and positioning strategies
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact
  • Work closely with teams to deliver with quick time-to-market and optimal resources
  • Drive product launches including working with public relations team, executives, and other product management team members
  • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
  • Act as a product evangelist to build awareness and understanding
  • Conduct investigations from alerts generated by monitoring systems as well as alerts raised by front line teams
  • Drive and facilitate the continued optimization of Financial Crimes detection systems by way of rule reviews, trend analysis, and customer & threat profiling
  • Monitor and communicate volume and quality metrics
  • Think critically about the customer’s activity vs customer profile
  • Engage with external partners, consortiums, and other financial institutions to exchange knowledge and gain a deeper understanding of Financial Crime trends
  • Manage comprehensive investigations through to reporting to the applicable governing authorities. Ensure maintenance of thorough investigation records.
  • Work in conjunction with other areas of the organization to design and implement changes to processes and procedures. Update and train on internal documentation on work processes.
  • Support the development and enhancement of the Financial Crimes team

Qualifications:

  • Knowledge of current Risk, Anti-Fraud, and Anti-Money Laundering obligations and frameworks
  • Ability to identify patterns of fraud, misrepresentation, and systemic program abuse
  • Understanding of red flags, criminal typologies, and trends
  • Ability to investigate, make logical findings and clearly articulate those findings
  • Ability to prioritize work and resources, keeping business objectives at the forefront of the decision-making process
  • Strong stakeholder management and problem-solving skills
  • Strong communication skills, both written and verbal, with the capability to articulate complex technical information
  • Ability to maintain high standards of accuracy and work under pressure to achieve deadlines
  • Demonstrated self-initiative and ability to work unsupervised
  • High level of personal integrity, commitment to confidentiality and privacy principles
  • Experience working closely with an operational function and frontline staff
  • Technical skills, MS Office Suite (Intermediate)
  • Proven work experience in product management
  • Proven track record of managing all aspects of a successful product throughout its lifecycle
  • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
  • Skilled at working effectively with cross-functional teams in a matrix organization
  • Excellent written and verbal communication skills

As an employee of Chicago Title, you will have the satisfaction of working in a progressive and diverse organization. Together, we are a cohesive unit working towards one common purpose. We encourage a positive team-based atmosphere where every employee knows their efforts are making a difference. With a transparent business approach, every employee is aware of the direction of the company and accepts accountability for their actions. Providing our employees with a nurturing environment and opportunities to grow and excel is one of our top priorities. We pride ourselves on fostering a fair and respectful environment that encourages employees to pursue their career goals. Our employees are passionate about providing the products, solutions, and expertise our clients need for their success – and ours. Promotion and hiring from within are important trademarks of the Chicago Title way

Benefits:

  • Competitive Compensation Package
  • Comprehensive Group Benefits Plan (Health and Dental)
  • RRSP Program
  • Employee Stock Purchase Plan
  • Vacation and Personal Care days
  • Recognition for years of service
  • Annual Corporate Awards recognition

Disclaimer:

Chicago Title Canada is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request.

Job Types: Full-time, Permanent

Work Location: Hybrid remote in Mississauga, ON L5T 2X9

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