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Systems Reliability Engineer
3 months ago
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Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Title: Systems Reliability Engineer Requisition ID: 202680
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
As a member of the Canadian Bank Technology team, the Systems Reliability Engineer (SRE) will closely collaborate with application teams, infrastructure teams, other technology operations, and business partners to continuously improve the stability, reliability and efficiency of digital banking systems through SRE based principles and practices that will include continuous people, process and technology enhancements in support of our rapidly changing technology product portfolio.
You will work cross-functionally amongst a variety of technology and business teams and be a core contributor in all significant digital banking service or solutions delivered to key stakeholders. You will also have a technical understanding ‘what could go wrong’, contribute to solving complex problems and have a flare for communicating and leading discussions with technical and business partners. You will work directly with multiple engineering teams to both maintain and operate our existing technology and transforming to our next generation of technologies. You will leverage your deep experience with IT Service Delivery and IT Service Management to standardize and improve operations, analysis and service levels across the digital banking portfolio.
Is this role right for you? In this role you will:
Work in collaboration with Application Development, Infrastructure and Network teams to Champion SRE culture and practices
Collaborate with multiple core technology teams to ensure service stability, engineering for solutions and lead resiliency work streams for core digital services
Work closely with Development and operations teams to lead troubleshooting of our most severe incidents – leading senior stakeholder communication, driving problem-solving (e.g., log analysis, non-invasive tests) and debugging with best practice techniques
Contribute to definitions of application Service Level Indicators and management of Service Level Objectives with senior development and engineering teams
Contribute to initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You’ll create plans, collaborate with other SROs and engineering team members - coordinating activity with development and business leads to increase service levels, lower costs, and support stability or resilience objectives
Have a strong sense of urgency from problem detection to recovery, with data driven decision making instinct
Participate in continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future
Contribute to prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
Lead in-depth technical and data analysis to gauge service trends and drive improvements.
Contribute to proactive technical communication of reliability, stability, and efficiency results (based on Service Level Objectives), service health (via dashboards) key reliability risks and issues to senior business and technology stakeholders – to prioritize activity (based on trend analysis) and direct investment and action
Non standard hours and overtime are occasionally required, to meet the operational demand of 24/7 digital product and services
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
Superb communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
Ability to quickly and clearly communicate incident status via multiple channels that include Senior Business / Technology executives
5+ years’ hands on experience in large scale IT operations and distributed systems
Degree in Computer Science, Engineering, or equivalent experience.
ITIL V3/v4 Foundation Cert. in ITSM an asset
Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
Hands on experience with engineering operation tools such as Dynatrace, Splunk, Stackdriver, Graphana, LaunchDarkly..etc.
Good understanding of hybrid environment architecture with emphasis on GCP/GKE and Azure/PCF
Well-rounded broad knowledge of on prem infrastructure and operating systems
Advanced understanding of SOA or microservices architecture concepts, in relation to digital platforms
Advanced understanding of continuous integration systems and toolsets
Experience working in an Agile environment
Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
Capable of working in a complex and fast paced environment
Ability to maintain calm during stressful situations
What's in it for you?
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more
Work arrangements: Hybrid
#LI-Hybrid
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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