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Business Analyst
2 months ago
On behalf of our client, we are seeking an experienced Business Analyst for a 12-month contract position, primarily remote with occasional travel. The Business Analyst will be responsible for supporting the establishment of a Project Management Office, maturing cybersecurity capabilities, and developing a comprehensive workforce learning and development plan.
Key Objectives:
- Establish Project Management Office:
- Support the establishment of a PM methodology for broad use
- Assist in providing dedicated PM resourcing for strategic initiatives from Integrated Planning prioritization and annual budget allocation
- Maturing Cybersecurity Capabilities:
- Automated Configuration Management
- Vulnerability Management
- Privileged Access Management
- Data Centre Rationalization
- Workforce Learning and Development (LMS):
- Unified Workforce Training Plan: Assist in developing a comprehensive training plan for the workforce.
- Digital Tool Acquisition: Specify requirements for acquiring an LMS system, including professional services.
Roles and Responsibilities:
- Collaborate with stakeholders to elicit, document, and analyze business requirements.
- Conduct interviews, workshops, and surveys to understand user needs and pain points.
- Translate high-level business objectives into detailed functional and non-functional requirements.
- Map existing processes and identify areas for improvement.
- Create process flow diagrams, use cases, and user stories.
- Document business rules, data flows, and system interactions.
- Work closely with the project team to design solutions that meet business needs.
- Validate proposed solutions against requirements and constraints.
- Identify gaps and propose enhancements.
- Facilitate communication between business users, technical teams, and other stakeholders.
- Ensure alignment of project goals with business objectives.
- Manage expectations and address concerns.
- Define test scenarios and test cases based on requirements.
- Participate in user acceptance testing (UAT) and validate system functionality.
- Report defects and work with developers to resolve issues.
- Assist in change impact assessments.
- Develop training materials and conduct training sessions for end-users.
- Support organizational change efforts related to process improvements.
- Data Analysis and Reporting:
- Analyze data to identify trends, patterns, and insights.
- Create reports and dashboards to support decision-making.
- Ensure data accuracy and integrity.
- Provide feedback on project processes and suggest improvements.
- Stay informed about industry best practices and emerging trends.
- Contribute to the evolution of the PMO’s practices.
Required Skills & Experience:
- Minimum of 5 years of experience working on business and IT projects of increasing complexity and size, with at least one project involving significant organizational change management.
- 2+ years of experience working on IT security projects.
- Experience supporting the establishment of a PMO.
- Experience working on workforce development initiatives.
- Public sector experience is desired.
- Higher education experience is a nice to have.
- Ability to dissect complex problems and propose practical solutions.
- Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Understanding of the higher education landscape, including academic processes, student services, and administrative functions.
- Familiarity with educational technologies, learning management systems, student information systems, and relevant databases.
- Ability to adapt to changing project requirements and institutional priorities.
- Work effectively with cross-functional teams, including faculty, staff, administrators, and ITS personnel.
- Thoroughness in documenting requirements, creating technical specifications, and validating solutions.
- Creative problem-solving and critical thinking abilities to address unique challenges.
- Focus on meeting the needs of students, faculty, and staff, enhancing their experience with services and technologies.
Travel:
Remote work arrangements will be considered. There will be some travel required to support relationship building and to understand the context and people involved. Periodic travel will be required for project milestones and critical engagements.
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