technical support supervisor

3 weeks ago


Woodstock Ontario MS, City of Toronto, Canada Forvan Technology Services Full time

Work Term: Permanent

Work Language: English

Hours: 40 hours per week

Education: Bachelor's degree

Experience: 5 years or more or equivalent experience

Work setting
  • Consulting firm
  • Private company, corporation or industry
  • Testing
Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
Supervision
  • 3-4 people
Computer and technology knowledge
  • Information Technology Infrastructure Library (ITIL)
  • Mainframe
  • iOS
  • MAC
  • Unix
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Project management software
  • Programming software
  • Website creation and management software
  • Desktop publishing software
  • Mapping and data visualization software
  • Database software
  • Mac OS
  • Quick Books
  • Salesforce
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • WordPress
  • Networks
Area of specialization
  • Project management
  • System integration
  • Cybersecurity
Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling
Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
Health benefits
  • Dental plan
  • Health care plan
Financial benefits
  • Gasoline paid
Other benefits
  • Free parking available
  • Learning/training paid by employer
#J-18808-Ljbffr

  • Woodstock, Ontario, M4S, City of Toronto, Canada PreCon Precast Limited Full time

    Responsibilities As the first point of contact for our Operations team members, you will provide guidance on all human resources related matters. Support labour relation matters, including joint labour management meetings, collective agreement interpretation and application, grievance procedures and progressive discipline process. Proactively identify...


  • Woodstock, Ontario, M4S, City of Toronto, Canada PreCon Full time

    About UsWith a solid history dating back to 1958, PreCon Precast Limited is known as a leading provider of architectural and structural precast concrete solutions with locations in Brampton and Woodstock. Across Ontario, you will find PreCon precast products and systems used in a variety of construction segments. We pride ourselves in being leaders in...

  • Quality Inspector

    4 weeks ago


    Woodstock, Ontario, M4S, City of Toronto, Canada TRIGO Global Quality Solutions Full time

    TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Woodstock ON. Starting rate of pay is $17.40/hr Overall Purpose of the Quality Inspector Provide Quality services and support for all missions assigned to a manufacturing or warehouse site while ensuring a healthy and safe work environment. Reports to Site...

  • Site Leader

    1 month ago


    Woodstock, Ontario, M4S, City of Toronto, Canada TRIGO Global Quality Solutions Full time

    TRIGO Global Quality Solutions is seeking to fill a Site Leader Position in Ingersoll ON. Starting rate of pay is $19.50/hr Overall Purpose of a Site Leader Ensure Quality services and support for all missions assigned to their site(s) Provide leadership and guidance to personnel fulfilling missions Support and maintain a positive and productive atmosphere...

  • Team Lead

    3 months ago


    Toronto, Ontario, M4B 1B3, City of Toronto, Canada BlueCrest Full time

    POSITION SUMMARYThe purpose of the team leader position is to assist in ensuring the flow of communication of all onsite/field processes. The position requires a positive attitude and commitment to excellence. Also requires good time management and strong communication lines with technicians, other team leads, technical support, supervisor, area manager, and...

  • Quality Technician

    4 weeks ago


    Woodstock, Ontario, M4S, City of Toronto, Canada ADM Full time

    Job Description Quality Technician Location: Woodstock, Ontario Position Type: Operations Salary: Temporary Contract, Full-Time, Hourly Pre-employment Requirement: Successful completion of pre-employment medical and reference check About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a...

  • Operations Manager

    4 weeks ago


    Woodstock, Ontario, M4S, City of Toronto, Canada Penske Logistics Full time

    Position Summary:Lead teams in a dynamic operational environment, to consistently exceed established goals, demonstrate a commitment to customers and a dedication to excellence and innovation. Develop forward looking plans and turn those plans into successful execution. Effectively manage resources to achieve operational excellence and meet or exceed the...

  • Design Engineer

    1 month ago


    Woodstock, Ontario, M4S, City of Toronto, Canada Vuteq Canada Inc Full time

    Vuteq Technical Center Americas is a Sales and Engineering service provider representing Vuteq and Diversity Vuteq manufacturing groups throughout North America. The Vuteq group of companies is actively engaged in automotive parts manufacturing and design and currently supplies Interior and Exterior components to General Motors, Toyota Motor Manufacturing...


  • Woodstock, Ontario, M4S, City of Toronto, Canada Mnp Llp Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly...


  • Woodstock, Ontario, M4S, City of Toronto, Canada FirstOntario Credit Union Full time

    Why FirstOntario? Competitive compensation packages Top-tier health and wellness benefits, along with both a Health Spend Account ($500/yr) and a Personal Spend Account (up to $125/yr) Up to $1000 per year towards professional development Pension Plan Company-wide Employee Volunteer program (Blue Wave Program) Employee and Family Assistance...


  • Woodstock, Ontario, M4S, City of Toronto, Canada Rogers Communications Full time

    Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built...


  • Woodstock, Ontario, M4S, City of Toronto, Canada EMCO Corporation Full time

    Are you an up and coming leader with an entrepreneurial spirit?Are you a customer service pro that thrives working on multiple projects and priorities?Are you ready to have fun at work? Read onEMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry....


  • Central Ontario, Ontario, City of Toronto, Canada Savers Full time

    The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories, and household goods. Our Rethink Reuse business model of purchasing, reselling, and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. We also help more than...

  • Technical Director

    1 month ago


    Waterloo, Ontario, M2L, City of Toronto, Canada ghd Full time

    ```html GHD is one of the world’s leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation. Privately owned by our people, GHD provides engineering, architecture, environmental and construction services to private and public sector clients across five...


  • Waterloo, Ontario, M2L, City of Toronto, Canada ghd Full time

    Bring your curiosity and determination to make a positive impact on the future of transport, and we’ll help you go all the way! Join our team of globally connected specialists to help solve complex transport challenges and experience groundbreaking projects from idea to delivery, and beyond. Who are we looking for? We are seeking a dynamic and experienced...


  • Waterloo, Ontario, M2L, City of Toronto, Canada Research Council Full time

    Broker Shared Services location_on Waterloo, ON With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued...


  • Toronto, Ontario, M4B 1B3, City of Toronto, Canada BlueCrest Full time

    BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions—and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space. Although our manufacturing headquarters is...


  • Waterloo, Ontario, M2L, City of Toronto, Canada Conestoga College Part time

    Job Title: Part-time Faculty, Technical Communications Requisition #: 24-0665 Location: Waterloo Department: School of Interdisciplinary Studies Hours/Week: 3-6 Posting Date: Wednesday, July 31, 2024 Closing Date: Wednesday, August 21, 2024 at 11:59 PM EST Vacancy Type: Academic - Part-time Academic Part-time PositionConestoga College is a leader in...

  • Director of Training

    4 weeks ago


    Brockton, Ontario, City of Toronto, Canada Sensity Deafblind and Sensory Support Network of... Full time

    Director of Training & Consultation As a member of the Senior Management Team, the Director of Training & Consultation is responsible for overseeing the training for all employees. Reporting to the Chief Services Officer, the incumbent is responsible for responding to requests for training, workshops, and consultations from other agencies. Essential Position...

  • Team Lead

    3 months ago


    Toronto, Ontario, M4B 1B3, City of Toronto, Canada BlueCrest Full time

    BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions—and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space. Although our manufacturing headquarters is...