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Airport Customer Service Agent

3 months ago

Kelowna Regional District of Central Okanagan, CA Talent Acquisition Team at GAT Full time

As a customer service agent, you are the first impression of a passenger's airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as excellent customer assistance to passengers. This position requires working in a fast-paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

  1. Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  2. Must be able to announce both incoming and outbound flights.
  3. Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close-out procedures.
  4. Accept and process checked baggage weighing up to 100 lbs. and place on conveyor belts.
  5. Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors.
  6. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  7. Able to stand and work in one location for up to four hours at a time.
  8. Responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  9. Work independently without direct supervision.

Requirements:

  1. Must be at least 18 years of age.
  2. Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  3. Ability to read, speak, and understand the English language.
  4. Ability to stand for long periods of time.
  5. Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  6. Occasionally lift bags or items weighing between 50 and 70 pounds.
  7. Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
  8. Must be able to work nights, weekends, and holidays.

GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.

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