Director of Operations

2 weeks ago

Toronto Ontario, Ontario, Canada Serv Recruitment Agency Full time

Our client, a leader in the logistics industry, is hiring a self-motivated Director of Operations. We are looking for someone who has a growth mindset and a passion for fostering an innovative, solution-driven environment.


Position Responsibilities:

This role will ensure operational efficiency, drive the adoption of innovative technologies, and support the company’s hyper-growth vision. The Director of Operations will align closely with the company’s mission, values, and strategic objectives while leading a high-performing team through change and rapid growth.


This role includes:


Leadership & Team Management

  • Lead and manage a team of operations professionals, including people managers, to ensure the delivery of excellent transportation services.
  • Oversee employee development and performance, fostering a growth mindset within the team.
  • Ensure alignment with the company's vision of hyper-growth by creating a culture that embraces change and continuous improvement.
  • Act as a mentor and coach, promoting collaboration, creativity, and a shared vision for operational excellence.


Customer Experience Management

  • Oversee all aspects of customer service management, ensuring the highest level of customer satisfaction.
  • Develop and implement strategies to improve the overall customer experience, ensuring consistent and positive interactions.


Operations & Technical Oversight

  • Ensure smooth and efficient logistics operations, with a strong understanding of technical and logistical requirements.
  • Utilize data-driven decision-making to optimize operations, ensuring KPIs are met and exceeded.
  • Oversee the use of technology within operations, including the rollout of new systems and tools aimed at automation and process improvement.
  • Proactively identify and implement technology that enhances operational efficiency and supports the company’s future growth.


Strategic Planning & Collaboration

  • Collaborate across various departments, including IT, customer service, and finance, to ensure alignment on company goals and objectives.
  • Lead strategic initiatives aimed at operational scalability, automation, and overall process improvement.
  • Understand and navigate the company’s database and information systems to leverage data for better decision-making.


Technology & Process Improvement

  • Drive the adoption of new technology solutions that improve efficiency and customer satisfaction within the logistics space.
  • Address challenges in technology rollout and implementation, identifying gaps and proposing solutions to bridge them.
  • Stay ahead of industry trends and innovations, bringing in relevant technologies that can support the company’s vision for the future.


Qualifications

  • Minimum of 10 years of experience in a management role within the logistics sector.
  • Minimum of 5 years of experience overseeing and leading people managers.
  • Extensive experience in customer experience management and operational leadership.
  • Deep understanding of logistics operations and its technical requirements.
  • Proven ability to adapt to change and lead teams through transformation in a fast-paced, hyper-growth environment.
  • Strong proficiency with spreadsheets, Microsoft Office Suite, and other relevant operational tools.
  • Demonstrated ability to strategically assess and implement new technology solutions.
  • Experience working with and navigating complex databases to extract actionable insights.
  • Self-starter with the ability to take initiative, drive innovation, and push for continuous improvement.
  • Excellent collaboration and communication skills, with a focus on building strong relationships across departments.
  • Growth mindset and a passion for fostering an innovative, solution-driven environment.


Location: Toronto or Montreal

Job Type: Full-time

Salary: Starting at $130 +bonus

  • NA-Managing Director

    2 weeks ago

    Toronto, Ontario, Ontario, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • Senior Director, Strategy and Operations

    3 weeks ago

    Toronto, Ontario, Ontario, Canada WP Osborne Executive Search Inc. Full time

    Lankin Investments in conjunction with WP Osborne Executive Search, is seeking a Senior Director, Strategy and Operations to join their team.Senior Director, Strategy and OperationsPutting People First, Every dayLankin Investments is a premier Canadian real estate investment and asset management firm with over 15 years of success in acquiring, managing, and...

  • Restaurant Operations Director

    4 days ago

    Toronto, Ontario, Canada KING OF PUB Full time

    Job TitleRestaurant Operations DirectorAbout UsKING OF PUB is a dynamic and innovative restaurant chain that prides itself on delivering exceptional dining experiences to our customers.SalaryThe estimated salary for this position is $50,000 - $60,000 per year, depending on experience and qualifications.Job DescriptionWe are seeking a highly motivated...

  • Director of Strategic Operations

    2 weeks ago

    Toronto, Ontario, Canada Aitchison School of Canada Inc. Full time

    Job Title: Director of Strategic OperationsOverview:A Director of Strategic Operations is required to lead the implementation of organizational policies and programs. Key responsibilities include allocating resources, coordinating regional work, and establishing financial and administrative controls. The ideal candidate will have a strong background in MS...

  • Associate Director, Admissions Operations

    3 weeks ago

    Toronto, Ontario, Canada University of Toronto Full time

    About the Role:The University of Toronto is seeking a highly skilled and experienced professional to fill the position of Associate Director, Admissions Operations. This role will play a key part in ensuring the smooth operation of the admissions process, working closely with the Director, Graduate Programs Admission and Awards, and the Director, Graduate...

  • Director of Fleet Warehouse Operations

    2 weeks ago

    Toronto, Ontario, Ontario, Canada Reimer Associates Inc. Full time

    Our client runs a 25,000 square foot cross dock operation with 7 doors. It includes a cooler and a freezer. They are looking to fill a roughly 18 month contract. The successful candidate will be Director level who has good experience with perishable goods, strong skills in Health & Safety and cleanliness and will manage the Warehouse Manager and Fleet...

  • Director, Operations

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionKey ResponsibilitiesLead the day-to-day operations of the RBC InvestEase business, ensuring smooth delivery of IE's differentiated services, products, and capabilities.Develop and implement the product roadmap, focusing on short-term, medium-term, and long-term capabilities, deliverables, and requirements.Contribute to product...

  • Strategic Operations Director

    3 weeks ago

    Toronto, Ontario, Canada MTM College of Animation, Art & Design Full time

    Job Title: Strategic Operations DirectorAbout the Role:We are seeking a highly skilled Strategic Operations Director to join our team at MTM College of Animation, Art & Design. As a key member of our leadership team, you will be responsible for allocating resources, establishing departments, and coordinating the work of regions and divisions.Key...

  • Operations Director

    2 weeks ago

    Toronto, Ontario, Canada Canadian College of Business, Science & Technology Full time

    Job Title: Operations DirectorResponsibilitiesCoordinate administrative services to ensure efficiency and effectiveness.Evaluate the operations of a department providing administrative services and make recommendations for improvement.Manage the operations of a department providing several administrative services, including records management, security,...

  • Executive Director of Operations

    3 days ago

    Toronto, Ontario, Canada MTM College of Animation, Art & Design Full time

    Job Description:The Executive Director of Operations is a key leadership role at MTM College of Animation, Art & Design. As a senior executive, you will be responsible for overseeing the overall operation of the organization, ensuring that all departments and teams are working efficiently and effectively towards our goals.Key Responsibilities:Allocate...

  • Leading E-Bike Industry Expansion in North America

    2 days ago

    Toronto, Ontario, Canada LEON CYCLEManaging Director Full time

    Managing Director Role at Leon CycleWe are seeking an exceptional Managing Director to lead our North American operations, driving growth and success for Leon Cycle.About the CompanyLeon Cycle is a pioneering e-bike manufacturer with a strong presence in the market. Our mission is to design, manufacture, and sell high-quality e-bikes through various...

  • Senior Manager, Operations

    3 weeks ago

    Toronto, Ontario, Ontario, Canada Canadian Association of Financial Institutions in Insurance Full time

    Do you enjoy working in a highly professional environment where you can play a pivotal role in bringing together industry executives on common issues, who are dedicated to delivering meaningful choice to their consumers? Have you been searching for an opportunity to grow your career in a high impact industry with a motivating leadership team, dedicated to...

  • Operations Director

    3 days ago

    Toronto, Ontario, Canada Canadian College of Business, Science & Technology Full time

    Job DescriptionWe are seeking an experienced Operations Director to join our team at the Canadian College of Business, Science & Technology. This is a permanent full-time position with an estimated salary range of $60,000 - $80,000 per year.In this role, you will be responsible for co-ordinating administrative services, evaluating department operations, and...

  • Assistant Director, Operations Leadership

    4 weeks ago

    Toronto, Ontario, Canada University of Toronto Full time

    About the Role:The University of Toronto Scarborough is seeking an experienced leader to fill the position of Assistant Director, Operations. This role will provide leadership to the administrative, health promotion, navigation of care, counselling, and primary care teams on campus.Key Responsibilities:Manage health promotion, primary care, navigation of...

  • Director of Trading and Operations

    3 weeks ago

    Toronto, Ontario, Ontario, Canada Webull Securities Limited Full time

    Director of Trading and OperationsToronto, CA (On-site)Webull Securities (Canada) Ltd provides a mobile-first investing platform for retails investors. We are looking for a talented financial services professional in the Toronto area to help lead our rapidly growing team and play a pivotal role in expanding our product offerings.ResponsibilitiesEstablish and...

  • Executive Director of Branch Operations

    2 days ago

    Toronto, Ontario, Canada Royal Bank of Canada> Full time

    Job OverviewWe are seeking an experienced Executive Director of Branch Operations to join our team at Royal Bank of Canada. As a key member of our leadership team, you will be responsible for overseeing the overall profitability and strategic targets of our branch.

  • Strategic Operations Director

    4 weeks ago

    Toronto, Ontario, Canada MTM College of Animation, Art & Design Full time

    Job SummaryWe are seeking a highly skilled Strategic Operations Director to join our team at MTM College of Animation, Art & Design. The successful candidate will be responsible for allocating resources, establishing departments, and coordinating work across regions.Key ResponsibilitiesDevelop and implement organizational policies and programsAuthorize and...

  • Operations Director

    2 days ago

    Toronto, Ontario, Canada Canada inc Full time

    Job Title: Operations DirectorWe are seeking an experienced and skilled Operations Director to join our team at Canada inc. The successful candidate will be responsible for overseeing the daily operations of the organization, ensuring that all tasks are completed efficiently and effectively.

  • Director of Operations and Governance

    2 days ago

    Toronto, Ontario, Canada Canadian Association of Financial Institutions in Insurance (CAFII) Full time

    CANADIAN ASSOCIATION OF FINANCIAL INSTITUTIONS IN INSURANCE (CAFII) is a not-for-profit industry Association celebrating over 25 years as a key stakeholder in Canada's life and health insurance sector.We bring together tremendous competitors and find common ground. Our mission is to deliver a united voice for financial institutions involved in selling...

  • Assistant Director, Operations Leadership

    4 weeks ago

    Toronto, Ontario, Canada University of Toronto Full time

    About the Role:The University of Toronto Scarborough is seeking a highly skilled and experienced professional to fill the role of Assistant Director, Operations. This position will provide leadership to the administrative, health promotion, navigation of care, counselling, and primary care teams on campus.Key Responsibilities:Manage health promotion, primary...