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Client Solutions Manager
2 months ago
Job Description:
Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Gallagher is not your typical insurance company. We are a global leader in insurance, risk management, and consulting services, but we're also so much more. We're a company that values innovation, collaboration, and making a positive impact on the world. With a culture defined by The Gallagher Way, our set of shared values and guiding principles, we're here to help businesses grow, communities thrive, and people prosper. Join us and be part of a company that's changing the game.
About the Role
We are looking to fill a full time role for a Client Solutions Manager on our Small Business commercial lines team. The main responsibility of the role is to ensure exceptional client service to Gallagher's Small Business clients. While working on a fun and collaborative team the CSM carries out a wide range of duties.
Do you have an optimistic outlook and willingness to work with a dynamic and diverse team? Are you a resourceful and ambitious individual wanting to continue to expand your insurance knowledge and skills? If you answered yes, then you would be an excellent addition to our highly motivated and productive team.
Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.
How you'll make an impact
- Working directly with clients to provide solutions to their insurance needs.
- Prioritizing and handling daily phone calls, e-mails and mail.
- Providing timely responses to client queries.
- Meeting with team members to check on challenges and give direction.
- Marketing of accounts to ensure clients receive best coverage possible.
- Problem solving concerning different coverages, rating, claims and competition.
- Administration associated with client service such as record notes and provide instructions on renewal, endorsement and cancellation processing.
About you
- Strong communication and interpersonal skills with both clients and colleagues.
- Ability and desire to learn on a continual basis through educational opportunities and collaboration with colleagues.
- Proficiency in MS products including Word, Excel, Outlook, PowerPoint, and Adobe products.
- Strong analytical, organizational, and time management skills.
- Ability to work effectively as part of a successful team to achieve objectives.
- Solution-oriented with a problem-solving mindset and the ability to develop resourceful and innovative approaches and solutions.
- Level 2 provincial insurance license preferred, Level 1 licensing with Level 2 in progress. Note that licensing support will be provided.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Flexible medical & dental coverage to meet your household's needs.
- Life, Dependent Life and AD & D Insurance options.
- Retirement savings including RRSP including a company match, TFSA, pension and more.
- Employee Stock Purchase Plan.
Other benefits include:
- Educational expense reimbursement.
- Employee assistance programs.
- Discounted gym membership (GoodLife Fitness).
- Opportunity for flexible work arrangements.
- Paid sick days & personal days.
- Paid Time Off to Volunteer.
- Employee education recognition program.
- Employee referral bonus program.
- LifeWorks Employee Assistance Program.
- Matching Gift Program.
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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