Information Technology Support Specialist

2 days ago

Kelowna British Columbia UX, CA Innov8 Digital Solutions Full time

Company Description


As Canada’s largest Canon dealer, innov8 is the cumulation of several independent corporations that are now operating as one strong, customer-focused business. With a team of more than 80 people and 10 locations across British Columbia, Alberta and Ontario, our independently owned and operated company provides customers with access to the latest leading brands, including Canon, Sharp and Lexmark office equipment, digital technology, Managed IT, and skilled support.


Role Description


This is a full-time on-site role as an Information Technology Support Specialist at Innov8 Digital Solutions in Kelowna, BC. The IT Support Specialist role focuses on resolving challenging business and technical issues while providing expert recommendations on day-to-day server and desktop software/hardware situations to clients. The successful candidate will provide onsite, front-line telephone and remote support and project implementations for a dynamic group of clients. A background in a similar role is required.


The qualities we are looking for in this position are:

  • Technical diploma or a combination of experience and education
  • 3+ years work experience required, preferably in a Managed Services Provider environment
  • Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365
  • Advanced/Expert knowledge of common operating systems
  • Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD
  • Advanced troubleshooting and problem-solving skills
  • Excellent interpersonal skills within a team environment
  • Outstanding Customer Service and communication skills (verbal and written)
  • Detailed organizational and time-management skills

The ideal individual must have a positive outlook and enjoy working with others in a professional business setting. You must be trustworthy, punctual, and responsible.


Key Responsibilities:

  • Perform work remotely and on-site as required for multiple small and medium sized businesses.
  • Procure, provision, install, trouble shoot:
  • Desktops, servers including: Windows, MacOS
  • Mobile devices including: Android and IOS
  • Network equipment including routers, switches, access points, firewalls, VOIP
  • Create project plans, charters, schedules.
  • Document all work done in ticketing system
  • Communicate effectively and efficiently with clients and staff to schedule service tickets
  • Review/prioritize outstanding projects, requests, change and incident tickets
  • Work with software and hardware vendors


Nice to have:

  • Linux and PowerShell scripting
  • Programming languages such as php, NET, perl, python
  • Internet security and data privacy principles education
  • Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)
  • Able to architect IT solutions suitable for small and medium sized organizations


Benefits

  • Extended health care
  • Salary based on experience
  • Training


Schedule:

  • Monday to Friday
  • On call
  • Weekend availability


Job Type: Full-time

  • Overtime pay

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