Customer Service

1 month ago


Laval QC HA, Laval region, Canada La Coopérative Funéraire du Grand Montréal Full time

FORMATION & EXPÉRIENCE

  • DEC en thanatologie OU DEC relatif aux relations humaines, au service à la clientèle, à la relation d’aide ou à l’hôtellerie
  • Expérience dans le milieu funéraire (atout)
  • D’autres expériences et compétences peuvent compenser la formation académique
  • Excellente communication française parlée et écrite et connaissance professionnelle de l’anglais
  • Connaissance informatique de base & d’un logiciel de gestion client (atout)
  • Connaître les éléments clés de l’excellence en contact client

CONDITIONS DE TRAVAIL

  • Être disponible pour se déplacer dans les autres succursales de la Coopérative pour des fins de remplacement ou de surcroît de travail
  • Poste à temps plein (35 h/semaine)
  • Horaire de travail à déterminer : mardi au samedi
  • Salaire : à partir de 23,94$/h sans diplôme de thanatologie ou 25,24$/h avec diplôme de thanatologie
  • Uniforme fourni
  • Régime d’assurance collective après 3 mois de service
  • Participation à un REER collectif après 1 an de service
  • Programme de santé bien-être
  • PAE
  • Café gratuit
  • Activités d'entreprise (bénévolat, party d’été, party de noël, etc.)

VOTRE QUOTIDIEN AU SEIN DE LA COOPÉRATIVE

  • Rencontrer des familles pour des arrangements préalables, des arrangements funéraires lors de décès, des demandes d’informations ou de soumissions ;
  • Expliquer aux familles la nature des services funéraires offerts et les frais reliés ;
  • Recueillir l’ensemble des renseignements relatifs au défunt sur le plan légal ;
  • Renseigner la famille au sujet des prestations admissibles ;
  • Vérifier les dispositions de transport et de préparations en lien avec le défunt ;
  • Planifier l’horaire des services funéraires et publier les avis de décès ;
  • Compléter des documents administratifs et légaux ;
  • S’assurer que les inhumations et crémations soient coordonnées adéquatement ;
  • Supporter et fournir des références et des ressources aux familles concernant : problèmes légaux, sociaux ou personnels ;
  • S’assurer que les frais à acquitter soient expliqués aux familles et en faire la perception ;
  • Saisir des données dans le logiciel de gestion de la clientèle ;
  • Aider ses collègues de travail lors de périodes moins occupées ;
  • Effectuer diverses tâches administratives et tâches connexes au besoin.

Si vous avez besoin de mesures d’adaptation à une étape ou une autre du processus d’évaluation, veuillez envoyer un message à l’adresse indiquée ci-dessous pour en faire la demande. Les renseignements reçus au sujet de mesures d’adaptation seront traités confidentiellement.

Vous vous reconnaissez dans cette description et vous avez des valeurs de coopération et d’empathie très développées ? Faites parvenir votre candidature à Cynthia Chalifour CRHA, Conseillère en ressources humaines à : rh@cfgm.coop


VOS QUALITÉS

  • L’empathie et l’écoute active sont indispensables
  • Avoir de la facilité à entrer en relation
  • Démontrer une compassion pour la clientèle
  • Être en mesure de personnaliser son service à la clientèle en fonction des besoins
  • Être habileté à promouvoir une offre de services
  • Capacité à informer sans jugement et de façon impartiale
  • Aptitude à informer et à référer les clients vers les organismes adéquats de soutien
  • Savoir faire la promotion de produits et de services connexes et des avantages coopératifs
  • Être en mesure de répondre aux questions reliées au deuil et aux rites funéraires afin de pouvoir guider le client dans sa recherche de sens


  • Laval, QC, H0A, Laval region, Canada COGIR Immobilier Full time

    Every day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...

  • Claims clerk

    7 days ago


    Laval, Quebec, H0A, Laval region, Canada Roulottes Lévesque Full time

    You are Canadian and aged between 17 and 30. Come live the experience within a dynamic family business thanks to the Canada Summer Jobs program! 8 week program** may result in long term employment! Les Roulottes A.S Lévesque, a family business, is looking for a candidate to complete its dynamic claims team which supports customer service members every day....


  • Laval, QC, H0A, Laval region, Canada Maxi Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...


  • Laval, QC, H0A, Laval region, Canada National Bank Full time

    National Bank offers a wide range of financial services to individuals, businesses and public administrations in Canada, as well as specialized services to a select group of international clients.A career as a Relationship Private Banker in the Laval team at the National Bank means acting as an expert with wealthy clients. Your job: • Identify and...

  • Insurance Broker

    1 month ago


    Laval, QC, H0A, Laval region, Canada Groupe Ostiguy & Gendron Full time

    Groupe Ostiguy & Gendron is looking to fill the position of Large Risk Account Manager to join its growing insurance team. It's in the Large Risks department that we find the know-how, expertise and skills of senior brokers. The members of this department work in constant collaboration, since the customer accounts are large, with greater complexity and...

  • Audit Director

    1 week ago


    Laval, QC, H0A, Laval region, Canada Fed Finance Full time

    Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Fondé en 2001, le cabinet Fed Finance est spécialiste du recrutement temporaire...

  • Insurance Broker

    1 month ago


    Laval, QC, H0A, Laval region, Canada Groupe Ostiguy & Gendron Full time

    Do you want to discover another facet in the insurance world? You are curious and wish to acquire new knowledge and technical skills? We have a great career opportunity in the aviation department at Ostiguy & Gendron. You will be surrounded and trained by a team of experts and mentors with over thirty-five years of experience in the aviation industry. Not...

  • Product Engineer

    1 month ago


    Laval, QC, H0A, Laval region, Canada Howmet Aerospace - Usine Laval Full time

    Description du poste JOB SUMMARY This position is primarily accountable for overlooking assigned customer accounts in cooperation with Howmet Contract, Quality, Process and Production Departments as well as customers. Development and transition of new castings into production. It also engages in troubleshooting of production problems to avoid casting scrap...

  • Soudeur

    4 weeks ago


    Laval, QC, H0A, Laval region, Canada Industries Albert Davidson Full time

    welder / soudeur production at adi – albert davidson industries, we are a family-oriented company in custom manufacturing of stainless-steel products, aluminum, nickel and other special alloys. adi is constantly growing, developing and improving its techniques, values and opportunities. we develop production process to manufacture from custom built...


  • Laval, QC, H0A, Laval region, Canada Industries Albert Davidson Full time

    welder – assembler / soudeur-assembleur at adi – albert davidson industries, we are a family-oriented company in custom manufacturing of stainless-steel products, that is constantly growing, developing and improving our techniques, values and opportunities. we are currently looking to fill our position of welder - assembler working hours day shift -...


  • Laval, QC, H0A, Laval region, Canada COGIR Immobilier Full time

    COGIR Immobilier has 16,000 employees who are passionate about real estate who work day after day to offer the best service and a better quality of life to our clients. Our team manages more than 420 properties located in Quebec, Ontario and the United States. The company is currently ranked 41st among the largest companies in Quebec.POSITION DESCRIPTION:The...

  • Banking Advisor

    2 weeks ago


    Laval, QC, H0A, Laval region, Canada National Bank Part time

    * * *Attention* * * The candidate must be available every day from Monday to Saturday from 8h30 a.m. to 5 p.m., and one night until 20h00 p.m. A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues....

  • Gérant(e) fruits

    4 weeks ago


    Laval, QC, H0A, Laval region, Canada Maxi Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...


  • Laval, QC, H0A, Laval region, Canada Jones DesLauriers Full time

    NOUS OFFRONS:D’excellentes possibilités d’apprentissage et de croissanceFlexibilité de travail à distanceUn régime de rémunération concurrentielEnsemble complet d’avantages sociauxProgramme de REER collectif avec contribution de l’employeurCours de perfectionnement professionnelRemboursement des frais de scolarité de 100 % pour les cours et la...


  • Laval, Quebec, H0A, Laval region, Canada RONA Full time

    Assistant Store Manager, Specialty Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for...

  • Sales Advisor

    5 days ago


    Laval, Quebec, H0A, Laval region, Canada Expedia Croisières Full time

    Description:Our mission is to help people realize their dreams of adventure and travel. We are currently recruiting for one of our Laval & Blainville one of our agencies. We offer a lot of support to our agents and many benefits. Support (help) at all times, 7/7 Commission work; % very competitive commission (Self-employed worker) The opportunity to work...


  • Laval, Quebec, H0A, Laval region, Canada Fed Supply Full time

    Hello ! I'm Eleonore, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your world.I am accompanying one of our...


  • Laval, Quebec, H0A, Laval region, Canada Reno Depot Part time

    Sales Team Member, Contractor Sales Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for...

  • Soudeur

    1 week ago


    Laval, Quebec, H0A, Laval region, Canada Industries Albert Davidson Full time

    at adi – albert davidson industries, we are a family-oriented company in custom manufacturing of stainless-steel products, aluminum, nickel and other special alloys. adi is constantly growing, developing and improving its techniques, values and opportunities. we develop production process to manufacture from custom built prototype going to the small to...

  • Welder

    1 week ago


    Laval, Quebec, H0A, Laval region, Canada Industries Albert Davidson Full time

    at adi – albert davidson industries, we are a family-oriented company in custom manufacturing of stainless-steel products, aluminum, nickel and other special alloys. adi is constantly growing, developing and improving its techniques, values and opportunities. we develop production process to manufacture from custom built prototype going to the small to...