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Casino Program Manager

1 month ago

Vaughan Ontario, York region, Canada Telescope Recruitment Full time

Our employer, a leading provider of social gaming solutions in the US and Canada is seeking an Online Casino Program Manager (Keele & Steeles, in office) to join their team and fulfill a pivotal leadership role to be responsible for overseeing all aspects of a casino's operations, including gaming activities, customer experience, and staff management.


Main Responsibilities:

  • This position involves strategic planning to drive revenue growth, ensuring regulatory compliance, and implementing innovative initiatives to enhance the overall casino experience.
  • As part of your role, you should lead a team of staff members, fostering a collaborative and high-performance culture while maintaining a strong focus on customer satisfaction and operational excellence.
  • Additionally, you will be involved in developing marketing strategies, analyzing market trends, and establishing partnerships to attract and retain customers.


Requirements:

  • Extensive Industry Experience: A solid background in the casino or gaming industry, with proven experience in progressively roles, is essential. This ensures a deep understanding of casino operations, regulations, and industry trends.
  • Leadership Skills: Strong leadership abilities are crucial for effectively managing and motivating teams of staff members and managers across various departments within the company.
  • Strategic Vision: The ability to develop and execute strategic plans to drive revenue growth, improve operational efficiency, and enhance the overall customer experience is vital for success in this role.
  • Financial Acumen: Proficiency in financial management, budgeting, and cost control is important for overseeing the casino's financial performance and maximizing profitability.
  • Customer Focus: A customer-centric mindset is essential for understanding and meeting the needs of casino patrons, ensuring high levels of customer satisfaction, and fostering loyalty.
  • Communication Skills: Excellent communication and interpersonal skills are critical for building positive relationships with staff, customers, suppliers, and other authorities.
  • Problem-Solving Abilities: The ability to identify issues, analyze complex situations, and implement effective solutions in a fast-paced and dynamic environment is crucial for addressing challenges and driving continuous improvement.
  • Adaptability and Resilience: Flexibility and resilience are important qualities for navigating the ever-changing landscape of the gaming industry and effectively managing unexpected challenges or crises.


Preferred, but not required:

  • Regulatory Compliance Knowledge: In-depth knowledge of gaming regulations and compliance requirements is necessary to ensure that the casino operates within legal boundaries and maintains a good standing with regulatory authorities.
  • Advanced Education: While not always necessary, a bachelor's or master's degree in business administration, hospitality management, or a related field can provide additional insights and skills relevant to casino management.
  • Experience in Marketing and Promotions: Experience in marketing, promotions, or customer engagement strategies can be beneficial for driving customer acquisition and retention initiatives within the casino.
  • Technological Aptitude: Familiarity with casino management software, analytics tools, and emerging technologies in the gaming industry can help streamline operations and enhance the overall guest experience.
  • Previous Leadership in a Similar Role: Previous experience in a senior leadership role within a casino or hospitality environment, such as a casino manager or operations director, can provide valuable insights and perspectives for success in the proposed position.
  • Networking and Industry Connections: Strong networking skills and established relationships within the gaming industry can be advantageous for staying abreast of industry trends, accessing resources, and identifying potential partnership opportunities.
  • Innovation and Creativity: The ability to think creatively and innovate in areas such as game offerings, entertainment options, and customer experience enhancements can set a casino apart from competitors and drive business success.
  • Passion for Gaming: A genuine passion for the gaming industry and a keen interest in casino operations can drive enthusiasm, dedication, and commitment to excellence in this role.


Benefits:

  • Medical and Health Benefits - Yes, after 3 months.
  • Compensation Range - 100-130k CAD + Annual bonuses based on individual performance and overachievement, as well as on the company's results. The company has an Employee Stock Option Plan (ESOP) for qualifying employees after one year in the company.
  • Career Development - Leadership opportunities and continued learning by offering paid courses.
  • Unique Perks - Including holiday parties, an annual trip to the Caribbean, anniversary celebrations, weekly ‘Happy Friday’ lunches, and more

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