Regional Director

3 weeks ago

Prince George Regional District of FraserFort George, CA Sandman Hotel Group Full time

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.


The Regional Director (RD) will provide multi-unit leadership, focusing on guest satisfaction, team member satisfaction, and owner satisfaction. Acting as a direct supervisor to hotel General Managers, the RD will provide support and resources, both in person and remotely. Other responsibilities may include but are not limited to the following:


Duties and Responsibilities:
  • Ensure properties are being maintained in a lean, efficient and effective manner.
  • Partner with Payroll/Human Resources and Accounting team members to resolve HR/payroll and accounting related issues.
  • Assist in the development of corporate initiatives by providing specific input as strategies are developed to drive gross revenues and RevPAR.
  • Advise corporate team on financial planning/budgeting, cash flow and operation policy matters.
  • Responsible for assessment of performance; working with General Managers on strategy implementation, assessment of performance, and redirection as required to maximize results while maintaining all hotel/brand standards.
  • Ensuring budgeted revenue and NOP for all properties are met.
  • Ensure all hotels meet and exceed service and product quality goals by constantly monitoring results, evaluating, and re-designing processes, and implementing changes as needed.
  • Establish and monitor staff performance and development goals, assign accountability, set objectives, establish priorities and conduct annual performance reviews.
  • Mentor and develop staff using a supportive and collaborative approach: assign accountability; set objectives; establish priorities; and monitor and evaluate results.
  • Promote a Culture of results oriented Performance throughout all properties.
  • Plan, coordinate, and execute the annual budget process.
  • Maintain and advance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
  • Create and maintain synergies among all properties in all areas including sales, maintenance, financial processes etc.
  • Ensure General Managers are communicating with staff regarding current programs and procedures.
  • Maintain high brand QA results.

Required Skills and Experience:
  • A minimum of 5 years' experience in senior management role within the hospitality industry.
  • Proven track record of success facilitating progressive organizational change and development within a growing organization.
  • Excellent judgment and creative problem solving skills including negotiation and conflict resolution skills.
  • Strong background in hotel operations (housekeeping, front desk operations, building maintenance, revenue management, PMS knowledge, general operations experience, renovation/construction and sales).
  • Strong mentoring, coaching experience to a team with diverse levels of expertise.
  • Superior management skills; ability to influence and engage direct and indirect reports and peers.
  • Self-reliant, good problem solver, results oriented.
  • Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and operational initiatives.
  • Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, investors, peers, staff and guests.
  • Ability to operate as an effective tactical and strategic thinker.
  • High level of flexibility regarding overtime during busy periods as required by the business.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.


We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.


PERKS:
  • Rewards & Recognition
  • Team rates from $59 per night, Family & Friends rates too
  • 25% discount at our restaurants for up to 6 people
  • Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
  • Ongoing Employee events, incentives & recognition
  • Growth Opportunities- Career Advancement starts from Within
  • Dedicated Training Program
  • Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
  • Refer a friend or family and earn money
  • Group Life Insurance, Extended Health, Dental, Vision Care
  • Complimentary Stays
  • RRSP Matching
  • Milestone Rewards
  • Tuition Credit Program

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

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