Security and Emergency Telecommunications Operator

Company Description

Halton Healthcare's vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with 'exemplary patient care, always' at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Job Description

Under the supervision of the Supervisor of Security, operates a state-of-the-art healthcare security and emergency control center. This position operates radio, telephone and various other tele-communications equipment to receive and relay information to the security services provider's staff operating within Halton Healthcare.

The dispatcher with prioritizes and assigns emergency and non-emergency service calls to frontline security staff and coordinate with the Security Team Leaders often in stressful situations. Maintains logs and records of all activity as required in the dispatch and mobile records management system. Provides information to internal healthcare staff, municipal emergency services and other agencies as required.

Responsible for answering emergency calls, non-emergency calls, incoming administrative lines and giving security related instructions to callers, the dispatcher will act as a front line representative of Halton Healthcare Security and Parking and provide excellent customer service.

The Dispatcher will have system responsibilities of security and life safety systems used by the security program. The Dispatcher will ensure Halton Healthcare security systems are being used appropriately and report to the Supervisor of Security all non-compliance issues with all applicable polices and protocols. Provide training to other dispatchers and security service provider's staff. Dispatcher will assist as needed the Manager of Security and Parking and the Supervisor of Parking and Access Control with parking operations, enforcement activities, parking phone and badging and investigations

Qualifications

Formal Education Required:

• Grade 12 or equivalent.
• Post-Secondary college certificate or diploma in Emergency Telecommunications, or a combination of education in a related field and experience
• Excellent spoken English oral and written communications skills and clear speaking voice.
• Mental Health First Aid Certificate issued by recognized provider to be completed within 3 months of hire
• Emergency Management Ontario IMS 100 completed within 3 months of hire

Previous Relevant Experience Required:

Experience working in an organization that required the candidate to interact with advanced life safety, security and tele-communication systems with a centralized dispatch environment.

Additional Information

Salary: $22.52 - $28.12 per hour

Hours: Monday to Sunday- various rotating 12 hour shifts (Hours are subject to change based on operational requirements)

Date Reposted: January 30, 2025

Internal applicants due by: February 6, 2025

REF955B

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Company Description

Halton Healthcare's vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with 'exemplary patient care, always' at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Job Description

Under the supervision of the Supervisor of Security, operates a state-of-the-art healthcare security and emergency control center. This position operates radio, telephone and various other tele-communications equipment to receive and relay information to the security services provider's staff operating within Halton Healthcare.

The dispatcher with prioritizes and assigns emergency and non-emergency service calls to frontline security staff and coordinate with the Security Team Leaders often in stressful situations. Maintains logs and records of all activity as required in the dispatch and mobile records management system. Provides information to internal healthcare staff, municipal emergency services and other agencies as required.

Responsible for answering emergency calls, non-emergency calls, incoming administrative lines and giving security related instructions to callers, the dispatcher will act as a front line representative of Halton Healthcare Security and Parking and provide excellent customer service.

The Dispatcher will have system responsibilities of security and life safety systems used by the security program. The Dispatcher will ensure Halton Healthcare security systems are being used appropriately and report to the Supervisor of Security all non-compliance issues with all applicable polices and protocols. Provide training to other dispatchers and security service provider's staff. Dispatcher will assist as needed the Manager of Security and Parking and the Supervisor of Parking and Access Control with parking operations, enforcement activities, parking phone and badging and investigations

Qualifications

Formal Education Required:

• Grade 12 or equivalent.
• Post-Secondary college certificate or diploma in Emergency Telecommunications, or a combination of education in a related field and experience
• Excellent spoken English oral and written communications skills and clear speaking voice.
• Mental Health First Aid Certificate issued by recognized provider to be completed within 3 months of hire
• Emergency Management Ontario IMS 100 completed within 3 months of hire

Previous Relevant Experience Required:

Experience working in an organization that required the candidate to interact with advanced life safety, security and tele-communication systems with a centralized dispatch environment.

Additional Information

Salary: $22.52 - $28.12 per hour

Hours: Monday to Sunday- various rotating 12 hour shifts (Hours are subject to change based on operational requirements)

Date Reposted: January 30, 2025

Internal applicants due by: February 6, 2025

REF955B

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

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