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Production Planning Assistant/ Customer Experience Coordinator

3 months ago

Guelph Ontario LE, Durham region, Canada Daltec Process Fans Full time

Job Description

Title: Production Planning Assistant / Customer Experience Coordinator

Reports to: Master Scheduler/ Parts and Service Manager

Daltec Process Fans is a Canadian Manufacturer serving the Industrial, Power, and OEM Markets. We provide customized fan-system solutions including heavy-duty custom centrifugal fans and blowers, performance-enhanced retrofits, and performance and reliability upgrades, and offer full services from configuring through build and install.

Our business philosophy enables us to provide a truly custom-engineered product for your specific requirements. This allows us to go from Contract Review to Design to Fabrication with great efficiency saving valuable time with today’s fast-paced projects, providing a first-class quality product with the best delivery lead times and competitive pricing in the industry.

We are actively seeking a talented Production Planning Assistant and Customer Experience Coordinator to join our team. If you are customer oriented, a creative problem-solver with a passion for optimizing manufacturing and operational systems, we invite you to join our dynamic team.

Summary

Responsibilities and Duties

As a Production Planning Assistant you will be responsible to assist the Master Scheduler with developing and implementing strategies to optimize production processes, maximize efficiency, and ensure smooth operations within a manufacturing environment.

Work order Distribution and Maintenance– Generate shop and office folders and distribute them to required production and purchasing teams. Follow up on work orders and drawings through the production process and implement the required changes making sure all affected processes are informed.

Bill of Materials (BOM) and Routing– Create accurate BOM and routing as required for all orders in Global Shop software and issue to Purchasing and Production. Work closely with Project Manager to ensure all required materials are being fabricated or purchased to support the delivery schedule. Organize inventory numbers and descriptions for ease of repeatability. Enter inventory part numbers into Global Shop and ensure all required parameters are entered correctly including special specifications. Input quality requirements as required by QA.

As a Customer Experience Coordinator you are responsible for providing exceptional service to our customers. You will coordinate and support our OEM product lines.

You will Enter orders Interact with Purchasing and Production to keep up to date on the status of orders and be the voice of the customer for these products. Monitor status of orders and provide timely and accurate information to customer on delivery timing. Maintain and generate monthly performance and measurement reports for management.

Core Competencies

  • Accountability and Dependability
  • Adaptability & Flexibility
  • Communication
  • Customer Focus
  • Decision Making & Judgement
  • Energy & Stress
  • Ethics and Integrity
  • Leadership
  • Networking and Relationship Building
  • Organizational and Environmental Awareness
  • Planning & Organization
  • Problem-Solving
  • Project Management
  • Resource and Fiscal Management
  • Result Focus
  • Strategic Thinking
  • Teamwork

Requirements

  • Post-secondary education in engineering technology from an accredited educational institution or relevant industry experience.
  • Must have a 3-5 years of progressive production planning experience in a relevant industry.
  • Previous experience in a manufacturing environment and familiarity with associated processes preferred.
  • Superior facilitative and organizational skills.
  • Good communication skills and ability to work well in a team.
  • Proficient in SolidWorks 3D CAD.
  • Ability to manage multiple projects/activities in an environment subject to constant change.
  • Demonstrates a high level of attention to detail and accuracy in the accumulation and transfer of information.
  • Ability to work effectively unsupervised as well as collaborates within an active team.
  • Demonstrates discretion and adheres to confidentiality in handling delicate or complex situations.
  • Effective problem-solving and mediation skills.
  • Demonstrated ability to share skills and knowledge with others.
  • Proficiency with purchasing and office computer equipment and software.
  • Demonstrated ability to multi-task and work in a fast-paced office setting.
  • Proven ability to cope with conflict, stress and crisis situations.

Working Conditions

  • Works in an office environment
  • Usually works a standard 40-hour work week.
  • May be required to work some overtime hours to meet production obligations during specific periods of the business cycle.
  • May experience tight deadlines and stressful conditions at times.
  • Must be able to manage frequent interruptions and multiple tasks daily.
  • May deal with conflict and employee relations issues causing stress at times.
  • Attention to detail and visual concentration required which may cause mental and physical strain.

Job Type: Full-time

Pay: $24.00-$25.00 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday

Experience:

  • production management: 3 years (required)

Work Location: In person

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