Senior Technical Business Analyst

7 days ago


Canada, CA Jobility Talent Solutions Full time

Request Management: The resource will work on updating the Request Management process; establish governance; lead the data analysis and provide input to resolve issues and improve KPIs.

Duties:

- Execute discovery process for Key Projects as assigned (Government Restructuring, Request Management Framework, User Personas, Stakeholder Engagement, Process Improvements)

- Create Stakeholder analysis

- Create Business and technical requirements

- Lead consultations and facilitate stakeholder meetings

- Escalate unresolved issues/risks, options and recommendations

- Provide input on project schedule, strategies and resource requirements

- Maintain collaborative relationship with key stakeholders

- Monitor activities to ensure project objectives and deliverables are achieved

- Ensure project risks and potential obstacles are communicated and understood

- Validate functionality built by developers through acceptance testing

- Participate in the development of User Lifecycle framework, Request Management framework and processes

- Assist in the development and enhancement of related standards and procedures

- Work with stakeholders to ensure knowledge articles, communication and service support are defined

- Identify required user training

- Provide status reports as required



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