Senior Analyst, Enterprise Analytics
4 weeks ago
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a Senior Analyst, Enterprise Analytics within our Enterprise Data and Analytics team.
We are looking for someone who has the technical skills to surface insights quickly, and the data storytelling skills to communicate those insights in a way that persuades action. You will be responsible for supporting leaders in various functions (Product, GTM, Finance, etc), democratizing data & insights, and conducting in-depth analysis to support data-driven decisions. You should be confident in your ability to analyze data from various sources and to communicate a strategic narrative based on your analysis of the data. This role is both technical and analytical.
Responsibilities include:- Collaboration with business partners in Product, Finance, Marketing, and GTM to identify and prioritize research and analysis efforts.
- Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our products to improve retention and create even greater value over time.
- Build business insights, reports and dashboards that will lead to better business decisions, product development prioritization and higher team productivity in a way that promotes a data-driven mindset for the Product organization.
- Partner with in-function data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company.
- Build the visualizations that display the data-driven insights in a beautifully simple way.
- Participate in cross-functional teams as a domain data expert.
- Mentor and enable team members and other users of the data.
- An analytical mindset, with the intellectual curiosity to search for context and insight behind the numbers paired with a strong business and product acumen.
- 4+ years experience working with SQL or other querying language; be ready to demonstrate this skill in your interview (required).
- Proficiency with analytics and visualization tools like Tableau, Looker, or similar. Ability to turn data into actionable insights and visually engaging reports (preferred).
- Demonstrate an ability to deliver work autonomously while developing domain expertise and enabling your peers.
- Excellent problem-solving skills to understand data analysis needs and devise suitable strategies.
- A knack for identifying and investigating anomalies in data and ability to analyze complex datasets and draw meaningful insights.
- Applied experience in framing ambiguous problems, collecting/preparing data, and applying analytical rigor.
- Exceptional communication and presentation skills. Able to tell a visual story that leads to results and decision making.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
#J-18808-Ljbffr-
Thunderfire - Senior Analytics Engineer
1 month ago
Montreal, Quebec, G4F, CA NetEase Full timeJob DescriptionIngénieur senior en analytiquesThunderFire Division of NetEase Games (Montréal) est un élément clé de NetEase Games, un développeur et éditeur de jeux de premier plan dont l'objectif est d'offrir des expériences de jeu de grande qualité. Afin d'accélérer notre croissance au Canada, nous mettons activement en place une...
-
Senior Manager, Workforce Planning and Analytics
1 month ago
Montreal, Quebec, G4F, CA PSP Investments Full time```html EXPERIENCE THE EDGE At PSP, we encourage our employees to grow, forge powerful relationships, contribute and fuel inspired investment launchpads. We are committed to a culture that fosters collaboration and allows us to think beyond, in an interconnected way. We advocate for our employees to speak up, learn, experiment, share, and be part of a...
-
Senior Manager, Enterprise Risk
1 month ago
Montreal, Quebec, G4F, CA Scotiabank Full timeThe Senior Manager, Enterprise Risk is a key role within GRM to produce and coordinate risk reporting for Board, Senior management and other internal stakeholders including performance of a second line challenge role in the context of regulatory action plans, GRM self-assessment and other support roles.Is this role right for you? In this role, you will:GRM...
-
Senior Income Tax Analyst
1 month ago
Montreal, Quebec, G4F, CA Groupe Dynamite Full timeSenior Income Tax AnalystJob Summary:The Senior Tax Analyst, reporting to the Director of Tax, is responsible for supporting routine income tax compliance and providing analytical data and reports. The Tax Analyst is responsible for analyzing tax-related matters, ensuring compliance with tax laws and regulations, and providing strategic tax planning...
-
Analyste de données senior
1 month ago
Montreal, Quebec, G4F, CA Gameloft Full time[Disney Dreamlight Valley] Analyste de données en jeux vidéo senior - Senior game data analyst Nous sommes actuellement à la recherche d'un(e) Analyste de données en jeux vidéo senior qui rejoindra notre équipe Données.En tant que membre de l'équipe de production de jeux et sous la supervision du Directeur mondial Science et analyse des...
-
Montreal, Quebec, G4F, CA Egon Zehnder Full timeThe OpportunityPlease submit application materials in English*We are seeking a highly motivated and proactive Senior Business Analyst to join our Expert team serving North America based in Montreal. In this fast-paced role, the Senior Business Analyst will be responsible for guiding internal client teams of consultants and other Experts in the execution of...
-
Analytics Engineer
1 month ago
Montreal, Quebec, G4F, CA Collage HR Full timeProduct & Technology Full Time Montreal, QC Join Vasco as an Analytics Engineer, where you’ll bridge the worlds of data engineering and analysis to drive our B2B platform's growth. Situated in the heart of Montreal, you’ll play a pivotal role in molding our data infrastructure, ensuring the seamless flow and transformation of data to unlock insights...
-
Health Practice Group, Senior Business Analyst
3 weeks ago
Montreal, Quebec, G4F, CA Egon Zehnder Full time*Please Submit All Application Materials in English* Position Summary We are seeking a highly motivated and proactive Senior Business Analyst to join our Expert team serving North America based in Montreal. In this fast-paced role, the Senior Business Analyst will be responsible for guiding internal client teams of consultants and other Experts in the...
-
Analytics and Data Partner
3 weeks ago
Montreal, Quebec, G4F, CA Banque Nationale du Canada Full timeArea of Interest: Business intelligence and dataA career as an analytics and data partner in the Real Estate Business Strategy team at the National Bank means acting as a lead analyst in real estate and business data to support teams, detect opportunities and solve business problems with analytics. Using your innovation knowledge and ability to influence...
-
Bilingual Senior Business Analyst
1 month ago
Montreal, Quebec, G4F, CA GFT TECHNOLOGIES SE Full timeBilingual Senior Business Analyst - InsuranceLocation: Montreal, Quebec, CA, H3B 2E3Working place: HybridGFT is shaping the future of digital business. We are recognized as transformation leaders with a passion for technology and innovation. We provide sustainable solutions through IT engineering and technology consulting. We are over 12,000...
-
Senior Manager, Data Operations
3 weeks ago
Montreal, Quebec, G4F, CA Lightspeed Full timeUnlock the power of data at Lightspeed! As the Senior Manager, Data Operations & Analytics, you partner directly with the Product & Technology (P&T) team and lead your team to drive seamless data flows and optimize day-to-day data operations. You will be a key player of our Data Office, applying your data expertise and elevating data standards across the...
-
Montreal, Quebec, G4F, CA TMX Group Limited Full timeAventurez-vous hors de l'ordinaire - TMX Carrières Les sociétés membres du Groupe TMX comprennent de grandes bourses mondiales comme la Bourse de Toronto et la Bourse de Montréal, ainsi qu’un bon nombre d’organisations innovantes qui améliorent les marchés financiers. Regroupés au sein d’une même équipe, nous nouons des liens...
-
Senior Analyst Risk Models
2 weeks ago
Montreal, Quebec, G4F, CA National Bank Full timeAs a Senior Analyst in the Model Risk Management team at National Bank, you will be responsible for managing, supporting and optimizing the inventory (directory or register) of the Bank’s models and systems.Model inventory is an important component of Model Risk Management. All models that will be deployed in the organization must be identified, recorded...
-
Montreal, Quebec, G4F, CA TMX Group Full timeVenture outside the ordinary - TMX CareersThe TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action,...
-
Montreal, Quebec, G4F, CA TMX Full timeAventurez-vous hors de l'ordinaire - TMX CarrièresLes sociétés membres du Groupe TMX comprennent de grandes bourses mondiales comme la Bourse de Toronto et la Bourse de Montréal, ainsi qu'un bon nombre d'organisations innovantes qui améliorent les marchés financiers.Regroupés au sein d'une même équipe, nous nouons des liens...
-
Senior FP&A Analyst
2 months ago
Montreal, Quebec, G4F, CA Fed Finance Full timeFounded in 2001, Fed Finance specializes in temporary and permanent recruitment for accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at each stage of your career.Je suis Marian, Directeur en Recrutement au sein de Fed Finance, cabinet de recrutement...
-
Senior Game Data Analyst
4 weeks ago
Montreal, Quebec, G4F, CA PlayStation Full timeWhy PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios,...
-
Senior Analytics Engineer
1 month ago
Montreal, Quebec, G4F, CA Customer Labs Full timeThis Senior Analytics Engineer position revolves around improving customer experience by leveraging advanced analytics and data insights. The role aims to optimize customer interactions and enhance overall satisfaction.In this role you can expect to have the responsibilities: Analyze customer data to identify patterns and insights.Develop and maintain...
-
Senior Analytics Engineer
1 month ago
Montreal, Quebec, G4F, CA Lightspeed Full timeLightspeed is growing quickly and we’re looking for a great colleague who is also a passionate Senior Analytics Engineer to join our Central Data Team. The primary role of this position is to build data pipelines and data models that will provide insight to our corporate stakeholders. If you have worked on data pipelines, can use SQL language to order your...
-
Senior Analytics Engineer
1 month ago
Montreal, Quebec, G4F, CA Lightspeed Full timeLightspeed is growing quickly and we’re looking for a great colleague who is also a passionate Senior Analytics Engineer to join our Central Data Team. The primary role of this position is to build data pipelines and data models that will provide insight to our corporate stakeholders. If you have worked on data pipelines, can use SQL language to order your...