IT Systems Analyst

2 weeks ago

Greater Toronto Area Canada, Ontario Jonview Full time

Open Position: IT System Analyst

Status: Permanent, Full-time

Location: Toronto or Montreal


VALUES:

WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.

WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.


Description: Working closely with the business and technical teams, the System Analyst participates in all steps of the IT development process. The role includes prioritizing and investigating support tickets, identifying requirements for enhancements and projects, creating solutions and ensuring quality deliverables. The System Analyst role is involved in projects from start through to post implementation. The IT System Analyst understands business processes and provides the link between business and technology using excellent communication skills.


Responsibilities


  • Creates and documents solutions to fix bugs and to deliver enhancements
  • Maintains solution documentation throughout a project and creates business documentation for new project deliverables
  • Performs MIS Testing and coordinates User Acceptance Testing (UAT)
  • Prioritizes tasks together with the team to achieve team goals for support, enhancements and projects
  • Works closely with developer team communicating required solutions, answering questions and providing feedback on deliverables
  • Investigates the causes of reported issues and trains users on solutions
  • Tracks and reports on ticket progress
  • Interacts with business team colleagues to present recommendations in business terms
  • Helps to produce analyses of benefits expected from solutions
  • Other duties – assist on projects as required


Position Requirements:

  • Minimum 5 years industry experience;
  • Post-secondary school education;
  • Strong knowledge of CCRS/CCRS2 and Jonview business processes;
  • Experience coordinating cross functional groups;
  • Proven ability to collaborate, listen, use tact, synthesize information and reason


Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text. Only successful candidates will be contacted.

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