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QSR Brand Manager- Starbuck's

3 months ago

Cambridge Ontario KB, Papineau, Canada Careers at ONroute Full time

ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365 to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs.

Using a focused tactical approach, the ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the General Manager (or Associate General Manager), you will collaborate with the plaza team to deliver overall results and objectives. You will oversee the brand’s hourly team and ensure each shift delivers ONroute’s financial goals, franchise brand standards and customer service excellence.

As a Brand Manager, your accountabilities and core responsibilities include:

  • Overseeing and scheduling day-to-day operations to deliver sales and budgeted targets
  • Executing ordering and all inventory processes
  • Hiring, training, coaching, and development of team, including Health & Safety
  • Delivering brand, audit and customer service standards
  • Act as Manager-in-Charge when General Manager or AGM are not in plaza

Inventory and Ordering Accountability: You are accountable for the inventory levels at your assigned brand(s), and for delivering budgeted food cost targets including waste, par builds and variances, while being responsible for setting up and maintaining accurate data in the inventory management system. You are responsible to ensure orders are placed, received, stored, and reconciled on time. All financial targets and goals will be provided to you by your General Manager. You are responsible for training, coaching, and managing food cost on the floor daily with your team, including posting pro-active action plans, production build charts that are current and followed and waste is entered and reviewed daily for accuracy.

Brand, Audit & Customer Service Accountability: You are accountable to role model and ensure all team, Crew Members and Shift Supervisors, are trained to deliver results that meets or exceeds all brand, audit and customer service standards including but not limited to, franchise audits, MTO Audits, Mystery Shop, Health Department, MOL, Employment Standards Act Ontario, EcoSure. You are responsible for completing self-audits and assessments completed at required intervals (i.e., daily, weekly) using the tools provided by the brands and ONroute; and subsequently developing action plans to immediately address and correct opportunities. You are responsible to achieve the highest quality of customer service at all times and you will work alongside your team in the brand at peak times to monitor customer interaction and provide coaching and adjustments as required.

Team and Health & Safety Accountability: You are accountable for hiring, training, coaching and developing your team of Crew Members and Shift Supervisors. This includes communicating clear performance expectations and providing feedback, coaching and training to ensure expectations are met. You recognize positive performance on a regular basis. You are accountable for all scheduling and the achievement of labour targets for your assigned brand(s), while meeting the needs of the business to ensure proper coverage and customer service at all times. This includes posting of schedules three weeks out at all times.

In order to provide a safe environment for our teams and customers, you are responsible to ensure all day-to-day Health & Safety processes and procedures are followed, with training at or above 90% (in the ONroute Health & Safety Portal) and ensuring each shift has the required trained Shift Supervisor/ Crew Member representation in areas such as First Aid, ServSafe, Joint Health & Safety Committee, to meet all requirements for auditing purposes. You are also accountable for the effective communication and enforcement of the employee code of conduct, all employee relations, asset management and all other ONroute policies and procedures. You hold your employee team accountable to follow all of ONroute procedures and policies.

Manager-in-Charge Accountability: Where the General Manager or Associate General Manager is not present in the plaza, you will be responsible and accountable as the Manager-In-Charge ensuring the overall needs of the total plaza are your first priority. This includes but is not limited to working collaboratively across all brands, ensuring the delivery of the highest customer service levels, effectively managing all day-to-day plaza activities and ensuring compliance with all ONroute and governmental standards, regulations, and policies.

Minimum Qualifications, Knowledge, and Competencies:

  • Requires 3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience
  • Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
  • Ability to lead by example and dedicated to training, coaching and developing your team to deliver results
  • Demonstrated exceptional customer experience focus
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability
  • Sound operational experience and knowledge within the fast-food/food service industry
  • Must have reliable transportation to get to and from the plaza

ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.

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