Field Services Engineer

2 weeks ago

Toronto ON CA, Ontario Insight Global Full time
Insight Global, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Insight Global is dedicated to The Science of Sure.

There has never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Insight Global's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful. Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.

We are rapidly growing and yet we have never been more focused – on our people, on our growth, on our future.

Insight Global is seeking a full-time Field Service Engineer (FSE) to be based in, or near Toronto, ON.

Duties & Responsibilities:
Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
Provides 24/7 coverage to customers within 24 hours of notification.
Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
Determines correct inventory levels of repair parts with supply lines.
Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
Keep management advised of issues and developments.
Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:
Working knowledge of chemistry principles and chemical handling techniques.
Understanding of proper use and operation of electronic testing equipment.
Knowledge of inventory and procurement systems.
Ability to interface with internal and/or external customers.
Solid computer skills.
Time Management Skills
Strong robotics, fluidics and pneumatics experience preferred.
Ability to pass a comprehensive background check.
Possess a valid Driver’s License and maintain a clean driving record.

Education:
BS/BA degree or equivalent experience preferred.
AA/AS degree and/or practical Military experience considered.

Experience:
0 - 2 years related field experience with direct customer interaction, preferably in a laboratory setting.

Additional Details:
This person will work out of a home based office
Position will require 80% plus travel
There will be on-call duties
Overnight stays could be 3 to 4 nights a week

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