Current jobs related to Director - Global Advanced Customer Analytics - Old Toronto Ontario, CA - Manulife Insurance Malaysia

  • Advanced Quality Engineer

    7 days ago

    Markham, Ontario, I3P, CA Magna International Full time

    Job Number: 69833 Group: Magna Powertrain Division: Pullmatic Mfg. Job Type: Permanent/Regular Location: Markham, ON Work Style: Full Time About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our...

  • ASIC SOC DV Infrastructure

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • DV Manager

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Design Verification Engineer

    1 month ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Silicon Physical Design Engineer

    1 month ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Senior Manager IT

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • ML SDK Software Development Engineer

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Staff AI Software Platform Engineer

    1 month ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • QA Engineer Co-OpLT

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Sr. Engineer ROCm Software Integration

    1 month ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • RTL Design Engineer

    1 month ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • SoC IP Systems Design Engineer

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Design Verification Engineer

    1 month ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Hardware Test Engineering Manager

    1 month ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Logic Design Engineer

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • SOC Design Verification Engineer

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • SoC Design Verification Engineer

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Systems Design Engineer

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Member Technical Staff Systems Engineer

    7 days ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Sr. Corp. Employee Legal Counsel

    1 month ago

    Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

Director - Global Advanced Customer Analytics

2 months ago

Old Toronto Ontario, CA Manulife Insurance Malaysia Full time

Director - Global Advanced Customer Analytics

Director - Global Advanced Customer Analytics

Locations: Toronto, Ontario

Time Type: Temps plein

Posted on: Publié il y a 3 jour(s)

Job Requisition ID: JR24080649

Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous.

Description d’emploi

The Opportunity

We are seeking a motivated Director Advanced Analytics to lead our Customer Experience Optimization initiatives within the Global Advanced Customer Analytics team at Manulife/John Hancock As a key driver of our Customer Experience (CX) & Personalization initiatives, you will orchestrate the development of innovative solutions. Your focus will be on developing ML solutions to construct scalable topic models supporting multiple languages, harnessing insights from interaction signals. These initiatives will empower Manulife to derive actionable insights from customer interaction data enabling teams across Customer Centricity/Research, call center operations, and Digital experience to understand customer difficulties and enhance our products and services to improve customer experience and NPS scores. Your leadership will be instrumental in propelling our Customer Experience, Personalization, Call Center transformation, and Digital initiatives in alignment with our established roadmap.


Responsibilities

  • Manage a team of Senior Data Scientists, Data Scientists, and ML Engineers to build and support AI solutions globally. Talent management, coaching, and building a strong team.
  • Work closely with CX/Marketing partners representing the Advanced Analytics team and deliver products against CX VOC (Voice of Customer) roadmap.
  • Collaborate with Data Analysts, Data offices, and IT Subject Matter Experts (SMEs) in North America segments to enhance and maintain standard models & curated data assets for customer interaction and demographics data.
  • Partner with ASIA teams to expand solutions implemented in North America, embracing reusable solutions and accelerate delivery in ASIA.
  • Understand source data and formulate hypotheses and insights required to solve business problems prior to model design & development.
  • Design products to solve business problems using a variety of AI/ML solutions like Traditional NLP, LLM, Generative AI & RAG; using Azure and Databricks platforms.
  • Embrace best practices, processes related to MLOps, and coding standard methodologies for the broader data science and engineering teams.
  • Experience in designing Data engineering/ML code base in Pyspark and runtime performance optimization techniques to support large processing and consumption use cases.
  • Mentor and provide guidance to junior team members, fostering a culture of continuous learning and improvement.
  • Stay abreast of industry trends and advancements in AI/ML to continuously enhance our global CX advanced analytics products.


What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity, and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.


What we are looking for

  • An advanced degree in Data Science, Computer Science, Mathematics, Engineering, Statistics, or another quantitative field, complemented by significant professional experience.
  • Proven expertise in developing and scaling data analytics & engineering products, along with a track record of solving sophisticated business challenges through data science, with at least 10-12 years of experience in these areas.
  • Experience in team and people management, leading and mentoring a team of data scientists and collaborating effectively with cross-functional teams.
  • Proficiency in data wrangling, preprocessing, and visualization, with advanced skills in programming languages such as Python, R, and SQL, as well as a deep understanding of agile solution development principles.
  • Hands-on experience with big data processing frameworks and platforms such as Azure, Databricks, and Spark.
  • Outstanding communication skills, including the ability to effectively communicate sophisticated data science concepts to technical and non-technical partners.
  • A solid track record of successfully delivering AI/ML solutions aligned with business goals.


What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.


Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together.
  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation: We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

À propos de John Hancock et de Manuvie

John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi.

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun.

Salaire et avantages sociaux

Le salaire de base annuel pour ce poste est indiqué ci-dessous.

Région principale

Toronto, Ontario

L’échelle salariale devrait se situer entre

$107,730.00 CAD - $200,070.00 CAD

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables.

#J-18808-Ljbffr