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Technical Writer
3 months ago
Our Victoria, British Columbia office has been a center of engineering excellence since its founding in 1938. For over 80 years, we have been a trusted provider of LMR communication products and solutions that help our customers protect, inform, and save lives. Now we are applying those standards of excellence to build and deliver interoperable end-to-end command & control systems across multiple industries and international markets.
Zetron is headquartered in Redmond, WA, USA, with centres of engineering excellence in Victoria, BC, Canada, and Brisbane, QLD, Australia & United Kingdom. Zetron currently has a network of established partners, value-added resellers, and clients in more than 100 countries. Zetron is an established global leader in connecting communications centers with field operations, personnel, and constituents.
About the role
Salary banding - $70-$80,000
We are seeking a dedicated and engaging Technical Writer to join our growing and talented Technical Publications team based in Victoria, BC. This position will report to the Manager of Quality Systems, Certifications & Compliance and will be responsible for developing and creating clear and concise technical documentation for complex technical software, hardware, systems, and services. This role will engage and collaborate closely with cross-functional Agile teams, including developers, product managers, and product owners.
Key responsibilities will include:
- Develop and update software, hardware, and system manuals for installation, operation, administration, configuration, and maintenance.
- Write clear, complete, and correct technical content.
- Create any necessary graphics and coordinate layout and manual organization.
- Research available engineering information such as specifications, drawings, equipment, and test specifications.
- Read complex engineering documentation and interview product developers to obtain understanding of features.
- Coordinate schedules with other internal departments, ensuring documentation is completed according to project milestones.
- Participate in editorial peer-review process to ensure high-quality, consistent deliverables according to industry and company formats, styles, and standards.
About You
To be successful in your application for this engaging opportunity, you will have high-level demonstrated experience within a Technical Writing role and possess advanced organisational, communication and interpersonal skills, that will facilitate positive business outcomes for all internal and external stakeholders.
Additionally, you will have a good understanding of technical writing tools such as Word, FrameMaker, and/or RoboHelp and ideally have exposure to complex software systems within a telecommunications, networking, or other highly technical environment.
Although not considered essential, an associate’s degree in a related field would be highly desirable.
Benefits and Culture
At Zetron, we know that a compensation package doesn’t just stop at your salary. Our culture encompasses high performing people who work hard but also enjoy each other’s company and love sharing ideas. We are located near beautiful downtown Victoria in the newly restored Press Building with modern office space built for collaboration
- Competitive benefits package
- Healthcare & Wellness Spending Account
- Company matched retirement savings program
- Short-term incentive plan
- Training budget for continuous improvement of your skills
Interested in a career with us?
Simply click on APPLY and we’ll be in contact shortly.
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