Solutions Engineer

4 weeks ago

North York Ontario AF, CA Ecom Logistics Full time

Founded in 2017 in Toronto, Canada, Ecom Logistics was established to address the gaps in supply chain management, warehousing, fulfillment, shipping, and delivery services that directly affect you as a North American business.

We have come a long way in the last 6 years, today we operate across multiple locations in North America including Toronto, Vancouver, Calgary, and Montreal.


Our Vision - To be the most trusted and innovative logistics partner, transforming the way businesses move and deliver goods globally. We aim to create a future where logistics is faster, more sustainable, and fully optimized through cutting-edge technology.

Our Mission - To deliver simplified, innovative, and sustainable logistics solutions that empower our customers to optimize their supply chains, reduce costs, and enhance delivery efficiency.


Position Summary

We are looking for a motivated and results-driven Solutions Engineer to join our team. This role will focus on optimizing warehouse operations, fulfillment processes, and delivery systems. The ideal candidate will have an engineering or data analysis background, with a strong passion for continuous improvement and process optimization. You will work cross-functionally with teams to identify, analyze, and implement process improvements that drive efficiency, reduce costs, and enhance the overall performance of our supply chain.


Key Responsibilities

  • Analyze current warehouse and fulfillment processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Utilize data analysis tools and techniques to measure and track key performance indicators (KPIs) related to warehouse throughput, order accuracy, and delivery efficiency.
  • Collaborate with operations, IT, and leadership teams to design and implement scalable solutions that optimize workflows, inventory management, and distribution.
  • Conduct root cause analysis for process failures or quality issues and recommend corrective actions.
  • Provide technical expertise in process design, automation, and system integration to improve operational efficiency.
  • Develop and maintain documentation for process changes, system updates, and training materials.
  • Act as a subject matter expert in warehouse technology solutions and system integration, including WMS (Warehouse Management Systems), ERP, and transportation management systems.
  • Support the development of new strategies to improve delivery accuracy and on-time performance.
  • Work closely with cross-functional teams (Delivery & Fulfillment Teams) to ensure successful implementation and continuous monitoring of improvements.


Qualifications

  • Bachelor's degree in industrial engineering, Systems Engineering, Operations Research, Data Analytics, or related field. Advanced degrees are a plus.
  • 3-5 years of experience in a process improvement, operations, or engineering role within a warehouse, logistics, or fulfillment environment.
  • Strong analytical skills with experience in data-driven decision-making and process optimization.
  • Proficiency in process improvement methodologies, such as Lean, Six Sigma, or Kaizen.
  • Hands-on experience with warehouse management systems (WMS), ERP systems, or other logistics software.
  • Strong problem-solving abilities and a critical thinking mindset.
  • Excellent communication skills, both written and verbal, to interact with various stakeholders and present findings and recommendations.
  • Experience with project management, including developing project plans, tracking progress, and meeting deadlines.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.
  • Passion for continuous improvement and driving operational excellence.


Preferred Skills:

  • Experience in automation and technology integration within warehouse and delivery systems.
  • Familiarity with supply chain processes, inventory management, and distribution strategies.
  • Certification in Lean Six Sigma (Green Belt, Black Belt) or similar credentials is a plus.
  • Knowledge of data visualization tools (e.g., Power BI, Tableau) and advanced Excel skills.


What we offer:

A supportive and enriching work environment offering substantial ownership and growth prospects. Close interaction with the founding and leadership teams on key initiatives.

  • Opportunities for growth within the Ecom family
  • Comprehensive health insurance coverage for employees (dental/vision care)
  • Fully stocked kitchen
  • Monthly Socials
  • Paid vacations, sick days, medical leaves, personal days etc.


At Ecom, we wholeheartedly embrace diversity and inclusivity. We strongly encourage applications from individuals across all communities, recognizing the value that different perspectives, backgrounds, and experiences bring to our organization.


If you are a dedicated individual with a passion for technology and project management, we invite you to apply. Join us in shaping an employee-centric culture and ensuring efficient administrative operations that drive our company's continued success.

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