Senior Delivery Lead

2 weeks ago

Toronto ON CA, Ontario Air Tek Inc Full time
Air-tek is a Canadian-based software company focused on modernizing the airline industry and dealing with its most essential and valuable issues.

Our diverse team is helping to automate the most critical operations processes within airlines to ensure that millions of passengers seamlessly arrive at their destination, even in the event of flight disruptions.

Our software has been in production for over seven years. It is deployed at some of the largest and fastest-growing airlines worldwide, giving them some of the most significant increases in efficiencies and customer satisfaction they have seen in years. Some airlines are saving over $100 million annually from one of our products.

Through the pandemic, airlines have faced increasing operational challenges driving even greater interest in our unique suite of products.

Although our global customers know us, we intentionally operate in stealth mode during this growth phase. But it is no secret that our team shares a collective passion for solving complex problems, a drive to innovate, and a desire to create the passenger-centric travel industry.
With offices in Toronto and Montreal, our inclusive culture is built on trust, collaboration, delivering a great product, and continuous personal development. We love what we do, and we support the team around us.

As we continue to scale and execute our vision for the airline industry, we are looking for talented people with project management experience to join our delivery team.

What You Will Do
Lead a variety of large and complex customer projects, including new customer implementations, upgrades, and additional product rollouts.
Coordinate tasks across multiple teams, both internal and external, to ensure fulfillment of all committed deliverables within the agreed upon timeline and budget.
Organize and run meetings with internal teams and with client staff.
Report project status to various levels of company and client management.
Identify potential project scope changes and handle the resulting discussions.
Identify risks to the success of the project and ensure appropriate actions are taken.
Create and distribute key project documents, in conjunction with other teams, for project milestones such as kick-off, discovery, testing, client acceptance, go-live, handover to support.
Contribute to continuous improvement of our delivery framework.

About You
Several years of technical project management experience
Experience with enterprise software implementations, including systems integration
Foundational understanding of important enterprise software technologies, such as database systems, message queueing systems, APIs
Extensive experience working in cross-functional groups, leading requirements elicitation and estimation
Relentless commitment to delivery timelines and quality standards. Exhibits assertiveness and the ability to lead and influence others who are not direct reports
Excellent communication and interpersonal skills; ability to present confidently to senior management, including client executives
Highly organized, with the ability to plan and clearly communicate a plan to others
Able to adapt to unexpected changes, adjust the plan, and help others adjust without becoming overly frustrated
Airline industry experience is an asset, but not required provided you are willing and able to learn

Why Join Us
World-class team members
Direct global impact on billions of passengers
Innovative and collaborative team environment with office hubs in Toronto and Montreal
Highly supportive management team

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