Overview:

To order and merchandise floral products in order to service customers with the best possible variety and quality of creative and fresh floral arrangements while achieving maximum sales and profit.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
• To be responsible for establishing correct costs and retails, under the direction of the franchisee, ensuring maximum gross profits;
• To work in and oversee responsibility for Garden Centre operations and other seasonal programs as required;
• To provide excellent customer relations through selling, educating and consulting in order to strengthen customer loyalty;
• To design innovative and exciting fresh, silk and dried flower arrangements;
• To be responsible for interviewing and selecting all new hires;
• To schedule, direct and supervise all floral department employees;
• To ensure the maintenance of safety procedures and sanitation standards, as per company policy;
• To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times.
• To perform other duties as assigned.

The Ideal Candidate Would Possess:

• Exceptional customer service skills
• Minimum of three to five years’ experience in the floral industry, preferably with two years of management experience, Garden Centre experience is an asset;
• Post-secondary education in floral design or specialized on the job training;
• The ideal candidate must possess a competent working knowledge of plant and flower care;
• Flexibility to work a variety of hours which include days, evenings and weekends;
• Ability to work in a fast-paced environment, under pressure;
• Excellent communication and interpersonal skills.