UX Content Designer

UX Content Designer

About the Product Content Design Team

Join our Global Design organization as we work to transform Thomson Reuters software products into market-leading cloud applications and further develop our digital landscape. We are moving fast, are customer obsessed and are re-imagining our business by focusing on the unique needs of individual industries and users.

Role Summary:

Are you someone who loves the challenge of turning complex products, problems and constraints into elegant solutions that meet users’ needs?

Our team promotes an agile, collaborative, supportive environment where diverse thinking and innovative approaches to content and experimentation are welcomed and encouraged. Our work focuses on a breadth of transformational efforts across a large product and digital portfolio as we work together to deliver on the promise of making it easy for our customers to do business with Thomson Reuters and manage their business using our applications.

UX Content Designers craft clear, consistent, succinct language for Thomson Reuters’ product and digital experiences. This is a highly collaborative role that will partner closely with UX designers and researchers, product teams, leadership, accessibility specialists, development, and more to create user-centered experiences.

About the Role:

As a UX Content Designer, you will:

• Deliver UX content design solutions for product or digital experiences
• Articulate the problem, execute defined design vision, and align work to strategies and objectives of the project
• Use data and metrics to influence decisions and measure progress
• Work collaboratively with UX Designers, UX Researchers, UX Development, Technology and Product partners and help educate about the importance of UX content when necessary
• Collaborate and work well in tools like Microsoft Teams, Miro, Mural, Figma, etc.
• Demonstrate understanding of the critical influence of words and visual language across design, research, product, and development teams
• Participate in content design strategy efforts, such as:
• Auditing product lines for areas of UX content opportunity
• Continually evolving voice & tone elements for both disparate and experientially connected products
• Participating in empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research
• Be customer obsessed – Advocate for customers during product prioritization
• Have a growth mindset by thriving on challenges and viewing failures as a springboard for growth

About you:

You’re a fit for the role of UX Content Designer if you have:

Basic Qualifications:

• 3-6 years of UX writing/content design experience and exposure to UX principles for a complex software product offering (cloud, app, or web)
• High level of attention to detail to ensure consistent outputs internally and for customers
• Solid understanding of current design thinking, UX content design best practices, and radical user-focus within and across complex groups, if not large organizations
• Experience working with UX designers, researchers, developers, and product/program owners within a UX, creative, marketing, or similar setting
• Understanding of the importance of UX success tracking:
• Primary and secondary research mechanisms
• Balance of qualitative and quantitative outcomes on approach to language, tone, and content
• Ability to influence peers based on research/analytics outcomes and analysis
• Able to extend UX content writing skills into larger UX content organization via design system, experience mapping, and taxonomic thinking
• Take direction, execute, and provide usable and consumable content design-focused deliverables for research, organization, strategic efforts, etc. with minimal oversight
• Active exposure to agile UX approach and partnership cadence with design and product/development partners
• Provide ad-hoc insights and answers to VP level leadership during project stand ups
• Align and contribute to style guidelines, KMDs, writing guidelines, brand voice and tone guides, etc.

Preferred experience and knowledge:

• Great familiarity with AODA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content
• Agile management platform uses such as Azure DevOps (ADO), Mingle, Jira, etc.
• Familiarity with content management systems and analytics tools
• Familiarity with UX means/methods of measuring UX content success qualitatively and quantitatively
• Expertise and experience creating content design solutions for Generative AI applications

Education:

Master or bachelor’s degree in communications, writing, marketing, technology, or related field or equivalent work experience

What's in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.