IT Director

3 weeks ago

Montreal Quebec, Québec, Canada RaisaHR Full time

Position: IT Director


Location: St-Henri - Montreal


Salary: $180-200K CAD + Bonus


Leading manufacturing company operating in the defense industry is looking for an IT Director to oversee IT strategy and operations across their Canadian, American and European sites. Leading a distributed team, this person will be responsible for networking, cybersecurity, supporting in the implementation of an ERP system, consolidating systems, and ensuring day-to-day pain points are resolved quickly and efficiently.


PRIMARY EMPLOYMENT OBJECTIVES

The IT/IS Director provides leadership, direction, oversight, and company-wide support for IT/IS functions including Hardware & Servers, Network Service, Enterprise Systems, Cyber Security, Web Support, and the Help Desk.


The IT/IS Director has a broad knowledge across IT & IS functions and can manage daily activities while creating & executing strategic plans for the improved support and growth of the company.


This position oversees and directs the daily support of all IT/IS services, and manages the execution (budget, schedule, and performance) of all the company’s strategic IT/IS programs.


KEY RESPONSIBILITIES:

People:

  • Holds departmental meetings to review strategic goals and initiatives, promotes team building and works to provide career growth for staff.
  • Provides day-to-day supervision, conducts performance appraisals, and delegates work assignments for all IT/IS personnel.
  • Assists in recruiting, hiring, and providing appropriate training for IT/IS support staff.
  • Oversees the management of corporate help desk activities and resolves escalated issues if necessary. Analyzes help desk requests and uses findings to propose changes and/or improvements to reduce repeat complaints.


Process:

Enterprise Systems

  • Provides leadership and develop processes for the review and selection of business software.
  • Support in implementation of ERP system (INFOR) and centralization of data from multiple sources.
  • Provide oversight for the ERP system to include module selection, upgrades, maintenance, etc.
  • Provides management and oversight of all automation and production software (e.g. Minitab, Unipoint, doc control, etc.)
  • Provides management and oversight of all engineering, design and development software (e.g. Solidworks, Salesforce, etc.)
  • Provides guidance and support for visual (paperless) data management in manufacturing.


Cyber Security

  • Maintains responsibility for all layers of cyber security.
  • Works with CSO to plan and implement IT & IS solutions for data security requirements across Canada, US and Europe.
  • Understands, designs and recommends solutions that adhere to continually improving security best practices.
  • Informs, promotes, and develops security standards in all facets of business operations and customer data management.
  • Ensures IT/IS systems comply with various regulations such as ISO, DFARS, ITAR, CCG, CE+, LOI 25, GDPR, etc.


Infrastructure/ Network Management

  • Plans, Coordinates, and implements major modifications to existing network infrastructure with business units and corporate leaders.
  • Oversees and ensures optimization and availability of WAN.
  • Establishes and develops policies and procedures for infrastructure, information security and disaster recovery.
  • Anticipates future network needs and identifies proactive solutions and costs.
  • Oversees the planning and management of telephone systems including company-wide upgrade efforts.
  • Manages global mobile technology platforms including managing all necessary service providers.
  • Responsible for reliability of email systems.


Performance:

  • Oversees and maintains an integrated IT/IS budget working with the finance department to measure expected return-on-investment and other cost factors.
  • Helps establish periodic (monthly, quarterly, annually) efficient required financial data reporting for the business units and corporate CFO.
  • Works closely with internal and external constituents, develops and recommends IT/IS strategic direction for the company.
  • Ensures IT/IS strategic direction is in alignment with company goals and business unit requirements.
  • Based on IT/IS best practices, aligns IT/IS organizational structure with the overall needs of the company.
  • Provides leadership and oversight for the resources responsible for the execution of IT/IS requirements.
  • Develops a strong internal customer service culture within the IT/IS team.


KNOWLEDGE, SKILL & EXPERIENCE REQUIREMENTS

  • Bachelor Degree in Computer Sciences, Business Administration or related field.
  • Minimum of 10 years' experience In technical operations management and/or an equivalent combination of training and experience in complex, global work environments.
  • Demonstrated broad knowledge of ERP systems, implementation and support, networks, hardware, and software systems, vendor and contract management.
  • Prior experience building business systems particularly relating to the Business Intelligence Data and Analytics.
  • Experience developing IT/IS roadmaps and managing associated projects.
  • Extensive Cybersecurity and data privacy knowledge and experience implementing strategies and policies.
  • Demonstrated knowledge with ERP upgrades, improvements, modifications and implementations.
  • Proven experience building IT/IS driven solutions and dashboards for reporting to executive leadership.
  • Ability to effectively present information and respond to questions from groups of managers, employees or other stakeholder group.
  • Broad knowledge of current technology trends, processes and hardware.
  • Leading Global teams is required as multiple global locations are present.

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