Operator, Centralized Contact Centre
4 weeks ago
The salary range for this position is CAD $27.56 - $27.56 / hour
Job Summary
Fraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities.
We hire great people for outstanding jobs. We are looking for a Casual Operator to work at Central City Tower located in Surrey, B.C.
Take the next step and apply so we can continue the conversation with you.
Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.
Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.
Detailed Overview
Operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology, public address and associated communications equipment, in accordance with departmental policies and procedures; monitors various alarms and follows established procedures in emergency situations.
Responsibilities
- Operates a centralized phone system and a computer terminal to answer and/or transfer internal and external calls to appropriate departments, physicians, and staff; responds to inquiries for information such as patient room numbers and visiting hours.
- Responds to calls such as complaints, emergency, non-emergency and public inquiries by prioritizing and evaluating incoming calls; inquires for additional information from the caller to determine appropriate communication protocol/procedures.
- Operates the public address system and other paging systems/or cell phones to contact physicians and staff members, and to contact appropriate on-call doctors or other personnel, according to established procedures.
- Monitors various alarms and follows established procedures in emergency situations; ensures that all calls, requests and/or messages are logged, documented and filed according to authorized procedures.
- Provides directions to patients and the public regarding the location of various departments and services within the facility; provides after hours on-call support to various departments.
- Performs other related duties as assigned.
Qualifications
Education and Experience
Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
- Ability to keyboard 35 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment.
About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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