Beauty Consultant, Harrods, London

1 month ago


Canada, CA La Prairie Group AG Full time
Beauty Consultant, Harrods, London

Location: London, GB, SW1X 7XL

Contract Type: Permanent - full-time

Description: Are you an Arabic speaker interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then the La Prairie Counter at Harrods, London might be of interest to you. As a Beauty Advisor, you will be our Maison Ambassador, ensuring a delightful and exceptional personalized skincare luxury service, building meaningful and long-lasting relationships with our discerning clients, creating carefully curated experiences and perfect etiquette. Always anticipating and exceeding our clients' expectations and business objectives. You are entrepreneurial, audacious, dynamic, and welcoming, ensuring the brand/company values and image are always met. You will be known for a level of luxury attitude only mastered by a few.

Main Accountabilities

  • Make smart business decisions based on brand and business ambition
  • Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
  • Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc.
  • Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale.
  • Create a deep connection with the client to understand their needs, build trust and long-lasting relationship.
  • Pro-actively introduce and recommend relevant products, ensuring a personalized 1:1 luxury and professional service at all times.
  • Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems.
  • Be knowledgeable on all products, ensuring the heritage, skin science, and benefits are always conveyed in a relevant way to the client.
  • Ensure exceptional service through encouraging the application of products either on counter or within the cabin.

Qualifications:

  • Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients.
  • Strong retail experience.
  • Real passion for beauty and skincare.
  • Affinity for luxury, always striving for excellence.
  • Strong business acumen to drive sales and go beyond business objectives.
  • Being a digital native or technologically curious.
  • Entrepreneurial, audacious, and dynamic.
  • Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic, and client-centric customer service.
  • Ability to build relationships throughout the store to find new opportunities.
  • Ability to be a great team player as part of a high-impact team, driven by diverse thoughts and opinions.
  • Arabic speaker is essential.

In return, La Prairie offers:

  • A competitive salary and discretionary commission scheme.
  • 33 holiday days (including bank holidays).
  • Generous product allocation & discount.
  • Long Service Awards starting with 3 years of service.
  • A free product to try every time there is a new launch.
  • Contributory pension scheme – 5% employer contribution.
  • Employee referral bonuses.
  • A range of opportunities to develop and grow personally and professionally.
  • Access to Retail Trust including virtual GP Services and HAPI app for discounts.
  • Annual performance reviews so you know your La Prairie career is going in the right direction.

Reports to:

Business Manager.

We look forward to receiving your application.

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