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Bilingual Onboarding Specialist

3 months ago

Montreal Quebec GF, CA Intiveo Full time
Bilingual Onboarding Specialist (FR/EN)

We’re looking for a new Bilingual (French/English) Onboarding Specialist to join our growing team This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

You will be a part of our Customer Onboarding team, reporting to the Manager of Onboarding, and responsible for onboarding, training, and proactively driving value to ensure a successful client experience.

If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you

What You’ll Do
  • You will work with customers, including French-speaking/Quebec-based clients, to deliver an exceptional onboarding experience and assist the client in realizing the full value of Intiveo as a means of achieving success in their business goals
  • You will engage all new customers to drive user adoption and satisfaction, ensuring high customer retention
  • You will inspire clients to think strategically about how our platform can support their business needs
  • You will educate and support customers on best practices, and the use and benefit of our products and services
  • You will proactively reach out at key points in the customer’s journey to ensure they are reaching key milestones
  • You will track accounts to identify churn risk and work proactively to eliminate that risk
Who You Are
  • Bilingual (French/English) - required
  • You are comfortable working in a remote first environment
  • You prefer to work in Eastern Time Zone (6am PST/ 9am EST start time)
  • You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
  • You have a minimum of 2+ years of project or client account management experience, preferably in a Customer Success role
  • You have excellent time management, organizational, and problem-solving skills
  • You have the ability to advocate for ideas and concepts
  • You have high attention to detail
  • You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
  • You have a strong aptitude for technology and ability/desire to learn new software
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