Advisor, GameSense

Advisor, GameSense

Location: Kelowna, BC, CA

Job Function: Compliance Investigation and Legal

BCLC exists to generate win-wins for the greater good.

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

This is a Permanent, Part Time opportunity.

Expected Hourly Rate: $33.13/hr

The Company

For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. We operate national and provincial lotteries in partnership with 3500 retail partners and provide the games, technology & oversight to 37 brick & mortar casinos.

The Team

Joining the Player Health team at BCLC means you will be part of a group of specialists supporting one of BCLC's core ambitions: our players will demonstrate safer gambling behaviours.

The Role

As a GameSense Advisor, you will engage, educate and support players in our casinos on various shifts aligned with casino traffic. Reporting to the Regional Team Leader, Player Health, you will be a role model for safer play.

What You Will Accomplish

• Deliver educational programming in a way that engages and entertains our players.
• Respond to inquiries from players seeking information about GameSense and related help resources.
• Provide tailored, empathetic support to individuals affected by problem gambling.
• Build effective working relationships with gaming service providers and internal staff.
• Deliver training to casino staff on GameSense and Appropriate Response Training programs.
• Input data accurately regarding interactions with players.
• Maintain a visually appealing information center with appropriate supplies.

What will make you successful

• Proficient at providing outstanding customer service in a fast-paced environment.
• Effective communication and relationship-building skills.
• Ability to identify and respond to urgent situations with excellent conflict management skills.
• Stay updated on emerging trends and best practices in safer gambling.

It would be awesome if you also had

• Fluency in a second language and experience serving diverse backgrounds.
• Experience in an environment with distractions.
• Ability to work in-person at the GameSense Information Centre.

What's in it for you

• Defined benefit pension plan.
• Flexible working model supporting work-life integration.
• Professional development opportunities.

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply.

All candidates must be at least 19 years of age and legally eligible to work in Canada.