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Store Manager, Yonge Street

3 months ago

Newmarket Ontario LG, York region, Canada Sportchek Full time
Store Manager, Yonge Street

Customer Service

  • Build a Sales Obsessed Culture by providing an exceptional in-store customer experience
  • Responsible for driving outside sales through commercial accounts, new businesses prospecting, and exceptional management of customer relationships with CTR dealer partners

Operations

  • Delegates and follows up on the execution of PS visual compliance standards, store maintenance, pricing standards, planogram, and merchandising directives
  • Responsible for managing/minimizing store shrink through team awareness, enforcement of audit compliance and standards, and rigid inventory control
  • Ensures accurate execution and completes daily review of shipping/receiving/returns processing and documentation according to company policies
  • Follows and ensures compliance with all Cash and Audit, and OH&S policies and procedures
  • Creates and/or monitors the creation of efficient store weekly scheduling for both sales and support functions
  • Responsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
  • Manages regular reconciliations and collections of accounts payable balances for all customer business accounts

Training

  • Coaches and develops store and management team
  • Sets and follows up on individual and store sales goals
  • Creates development plans and conducts annual appraisals for store team; supports and coaches to improve any performance gaps, and conducts ongoing coaching to improve the team
  • Leads effective huddles/meetings/coaching sessions, keeping the team well informed of pertinent information
  • Completes and holds the team accountable to complete required training within required timeframes
  • Ensures the execution of the Customer Experience and provides resolution for all customer concerns
  • Develops and leads recruiting and hiring strategy for the store, maintains a complete team, adhering to IBO standards

Leadership

  • Provides mentorship to teams and influences continuous growth
  • Continually motivates the team and performance through recognition programs, in-store contests, customer compliments, etc.
  • Maintains PS performance expectations (feedback/coaching); this includes progressive discipline where necessary
  • Able to work retail hours including scheduled evenings, weekends, and holidays

We Are Looking For Individuals Who Are

  • Business Savvy – you have a customer-focused mindset and can plan, execute, and drive sales
  • Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
  • Culture and brand ambassadors – you love the work and take pride in our brand

If you're a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be

What You Bring

  • 3-5 years retail experience managing a multi-channel business required
  • Managing and growing B2B business sales
  • Demonstrated interest in the automotive parts aftermarket industry
  • Fundamental computer skills an asset
  • Strong knowledge of the automotive parts aftermarket industry
  • A good base of knowledge of automotive operating systems including point of sale
  • Assets:
  • Possession of a valid driver's license is an asset
  • Automotive Training or Certification is an asset
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