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Technical Team Leader
3 months ago
Here’s how the job details align with your profile.
Job TypeFull-time
LocationLondon, ON
Benefits- Dental care
- Designated paid holidays
- Paid time off
- Profit sharing
Job Category: Production & Skilled Trades
Schedule: Full time
Description: To exceed customer expectations for all Service Zone product installations and/or service activities through the effective performance and, where required, supervision of installations, repair, or other service work. These tasks may be accomplished individually or through successful on-site supervision and training of Service Technicians, Installers, and/or subcontractors to enhance their competency in working with a variety of loading dock and in-plant equipment. Additionally, this position will provide technical assistance to the district sales force as required.
Essential Duties and ResponsibilitiesInclude the following. Other duties may be assigned. This position generally performs the same duties as an Arbon Service Technician (Level 1-5) and/or Installation Technician (1-5), and all duties in that job description apply to the TTL as well. Duties below are in addition to those:
- May be responsible for supervising the activities of the Service Zone Service/Installation Technicians as well as providing direct labor assistance on required projects.
- Maintain an Active to Paid Ratio of at least 70% minimum.
- Maintain a high level of customer satisfaction through effective quality leadership of assigned district service/installation projects.
- Install, repair, and service in a timely manner all equipment sold by and into the district as well as repair and service of competitive equipment.
- Ensure proper training of service personnel and verify performance through installation and job site spot checks.
- Provide technical assistance to the sales department on customer application problems and estimate installation costs.
- Work closely with the District Service Manager and Installation Manager in the implementation of safety programs.
- Conduct safety training and periodic inspections of equipment.
- Instill a team atmosphere among the members of the service department.
- Work with Service Coordinators and Installation Coordinators to ensure efficient scheduling of all installation, repair, and service work.
- Audit subcontractor performance to verify that any work that is subcontracted exceeds customer expectations.
- Identify instances where Arbon Equipment Corporation did not exceed customer expectations and work to remedy the situation.
- Establish proper inventory levels for service vehicles and warehouses.
- Conduct periodic physical inventory counts.
- Train Zone Service Technicians and subcontractors, enhancing their skills.
- Serve as a resource to the sales staff on technical aspects of sales.
- Monitor and identify performance problems in service personnel.
- Exceed customer expectations through effective supervision of service and installation projects.
- Ensure quality workmanship on all jobs by motivating, training, and retaining service personnel.
- Provide a safe environment for employees to work.
Serves as the field leader of 6-15 employees in the Zone Service Department, providing job direction and auditing quality and safety.
Education and ExperienceQualifications for this position include extensive mechanical and electrical experience, good supervisory, clerical, and customer relations skills. Associate's degree or equivalent from a two-year college or technical school; or five or more years related experience and/or training; or equivalent combination of education and experience. Must have been certified to Level 3 in the ASAPP, and have successfully completed the other required training modules and certifications for the TTL role.
Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical SkillsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Physical DemandsRegularly required to stand, walk, use hands to handle or feel; occasionally required to sit, climb, balance, talk, or hear. Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.
Work EnvironmentRegularly exposed to moving mechanical parts, outside weather conditions, and vibration. Frequently exposed to risk of electrical shock. Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; and extreme heat.
Company DescriptionArbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.
We OfferArbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package including medical, dental, and vision coverage, along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing.
Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug-free workplace for our customers and employees.
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