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Technical Implementation Manager
3 months ago
Summary/Objective
The Technical Implementation Manager will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process.
Essential Functions/Responsibilities
- Serve as primary point of contact/driver for project completion with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity.
- Become a product expert, with strong understanding in configurations and data integration.
- Work cross-functionally internally to solve implementation challenges.
- Demonstrate understanding of web-based applications, APIs, and data integration.
- Monitor new client implementations and existing client support; provide daily problem solving, coordination, and leadership as required.
- Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients.
- Maintain ongoing reporting of partner/client status and activities.
- Management of multiple complex SAAS projects and implementations.
- Ability to proactively troubleshoot and solve problems with limited supervision.
- Foster collaboration and a positive team environment.
Supervisory Responsibility
This position does not have any supervisory responsibility or direct reports.
Education and Experience
- Bachelor’s degree or equivalent experience/project management certifications preferred.
- Background in delivering projects for external customers.
- Strong organizational, communication, and people skills required.
- Ability to work independently and in a team environment.
- Enjoy wearing multiple hats and can be called on to play whatever role is required for the situation.
- Background in the Payments, Banking, E-Commerce, Finance, and/or Utility industries helpful but not required.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
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