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Guest Experience Team Lead

3 months ago

Old Toronto Ontario, CA Impact Kitchen Full time

MAKE YOUR IMPACT

Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive every day.

Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics).

In addition to our 5 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships.

Impact Kitchen is always looking for enthusiastic, passionate, service-oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you

GUEST EXPERIENCE TEAM LEAD

As a Guest Experience Team Lead (GETL) at Impact Kitchen, you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guest's journey and create a sense of community while taking orders, serving, or assisting. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. You are an integral team member as you prepare a variety of beverages to high standards and with a quick turnaround.

As an Impact Kitchen GETL, you are an expert in your niche and are the team's go-to resource when it comes to all things guest experience. You are a trainer and facilitate coaching and knowledge transfer instinctually. You aim to see your team succeed and support management with the successful operation of the business. This role has keys to our restaurant and leads by example with every action. The natural progression from this role is to Restaurant Assistant Manager.

COMPENSATION

Guest Experience Team Members earn $20.00/hour, participate in a tip-pooling program, receive a substantial discount on Impact Kitchen products, and have flexible scheduling to accommodate a healthy balanced lifestyle.

TEAM & DEPARTMENT

Guest Experience Team Leaders make an impact every day through leading our front-of-house operations and coaching and training our Guest Experience Team Members. In this role, you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the Assistant Manager and General Manager of each Restaurant.

The first entry point into our leadership pipeline, the Guest Experience Team Lead is the perfect knowledge incubator and team coach. Those that excel in their capacity at a GETL have the opportunity to succeed to an Assistant Manager role where they build on their ability to train and develop top talent for the organization while also learning more about running a successful restaurant.

CORE RESPONSIBILITIES

  • Leading and training the Guest Experience Team.
  • Ensuring a best-in-class experience for new hires on their first day and during training.
  • Ensuring all beverages are prepared in a timely manner according to menu and customer specifications. Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.
  • Able to execute and train on all Front of House positions in order to support a smooth service.
  • Dialing espresso grinders daily and continually monitoring espresso quality.
  • Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar, and smoothie bar.
  • Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.
  • Conduct above and beyond training for relevant team members, ensuring a top-tier experience.
  • Supporting other restaurant tasks and teammates as required.

SKILLS

  • Excellent communication skills; ability to communicate effectively, respectfully, and work well with others in a team-based setting.
  • Interest in coaching and developing others.
  • Ability to execute and thrive in a fast-paced environment.
  • Exceptional time management and organizational skills with the ability to multitask when required.
  • Be able to work in a standing position for extended periods of time.
  • Availability to work days, evenings, and weekends as business requires.
  • General understanding of food safety and public health practices.
  • 1 - 5 years of team leadership experience.
  • Preferred but not required: Food Handlers Certification.
  • Preferred but not required: 1 year Barista experience.

INCLUSIVITY AT IMPACT

Impact Kitchen feeds a diverse community and is made stronger by our diverse team. We welcome and encourage applications from everyone regardless of which groups you may or may not identify with – together we can make an incredible impact together.

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