IT Network Specialist
4 weeks ago
Arobas Personnel is looking for an IT Network Specialist for a contract with one of our clients locatedanywhere.
*100% Remote*
What does your day-to-day look like?
- Provide initial response to incidents raised by business teams who are actively supporting customers.
- Engage in active monitoring of all connectivity infrastructure components, including key areas such as Palo Alto Prisma and Equinix virtual machines across multiple data centers.
- Coordinate the active handling of incidents by establishing a technical bridge and bringing in additional specialists and partner technical support as needed.
- Contact partner technical support as needed, raising and escalating tickets within their support systems.
- Conduct network technical troubleshooting and execute workarounds or fixes in specified areas such as Palo Alto Prisma, Equinix Virtual network infrastructure, and Palo Alto Panorama and Firewalls.
- Transfer ownership of incident coordination back to business teams when the cause is determined to be outside the connectivity framework, ensuring a seamless transition of incident handling.
- Ensure managed services partner staff are fully onboarded to support and execute tasks as part of the team.
- Ensure all tickets are properly managed and closed.
- Ensure accurate reporting of SLA’s and SLO’s.
- Ensure any fixes are properly managed through implementation.
- Ensure documentation is updated and post-incident reports are prepared.
- Be an active participant in the team, ensuring complete communication of all events to colleagues.
What we’re looking for?
- Strong knowledge of AWS cloud networking technologies.
- Strong knowledge of Palo Alto technologies.
- Strong verbal and written communication skills.
- At least three years of experience in the Networking domain.
- At least two years in a role providing first or second-line technical support or incident coordination.
- Strong troubleshooting skills in LAN, Firewall, and cloud networking.
- Understanding of Infrastructure as Code and agile methodologies.
- Cloud networking certification is an asset.
- Palo Alto certification is an asset.
- Self-motivated and autonomous.
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