General Manager

3 weeks ago

Golden, Canada JRoss Hospitality Recruiters Full time

A leading adventure and tourism attraction in Golden, BC, is seeking a dynamic and experienced General Manager to lead its operations. This role oversees all facets of the attraction, including guest experience, employee engagement, financial performance, programming, health and safety, maintenance, and community relations. This full-time, year-round position requires a leader committed to delivering exceptional experiences in a unique and breathtaking environment. This premier outdoor destination is home to one of Canada's most thrilling adventure experiences and offers an unforgettable journey for visitors seeking adventure and natural beauty.

The salary range is $110-120K.

Description

  • Develop and lead strategic and operational plans to drive growth, measured against key performance indicators (KPIs).
  • Manage budgets and forecasts to ensure financial targets are met.
  • Inspire, coach, and empower a solutions-oriented team focused on continuous improvement.
  • Act as an active member of the Golden and Kootenay community, representing the attraction on boards and supporting local initiatives.
  • Partner with People & Culture to foster a highly engaged team, achieve staffing goals, and promote retention and internal talent development.
  • Establish clear goals and expectations, ensuring accountability across all departments.
  • Conduct regular inspections of facilities, guest experiences, and employee engagement, leading continuous enhancements.
  • Collaborate with sales, marketing, and revenue management teams to optimize business growth.
  • Expand off-peak business through innovative programming, enhanced guest experiences, and diverse F&B opportunities.
  • Oversee capital projects, ensuring timely and on-budget completion.
  • Maintain and improve standard operating procedures (SOPs) for safety, customer service, and emergency protocols.
  • Address and resolve guest and employee feedback effectively.

Leadership Qualities

  • Proven ability to deliver brand-aligned, unforgettable guest experiences.
  • Deep curiosity about all aspects of the business, driving innovation beyond financial metrics.
  • Growth-oriented mindset with a focus on world-class experiences and operational excellence.
  • Hands-on, detail-oriented leadership style that fosters accountability and embodies core organizational values.
  • Exceptional coaching skills to develop dynamic leadership teams.
  • Collaborative, big-picture thinking with a selfless, respectful approach to teamwork.
  • Passion for sustainability and community engagement.
  • Resilience and adaptability, maintaining composure under pressure.
  • Strategic thinking with a global perspective, leveraging best-in-class ideas.

Requirements

  • Proven General Manager experience in attractions, tourism, or hospitality, with a focus on developing teams and delivering world-class guest experiences.
  • 10+ years of senior leadership experience in the tourism or hospitality industries.
  • Expertise in operational excellence, training, colleague development, and guest experience transformation.
  • Experience building diverse, engaged teams, including seasonal staff from varied cultural backgrounds.
  • Broad operational knowledge, including food and beverage, retail, programming/events, maintenance, and capital deployment.
  • Proficiency in operational technologies such as POS systems, ticketing platforms, and revenue management tools.
  • Strong budget management skills, including annual budgets, P&L statements, and capital budgets.
  • Analytical skills to interpret guest and employee feedback and create actionable improvements.

Corporate Culture

  • Work in a dynamic, culturally diverse team from around the globe
  • Work experience in an iconic, unforgettable, and inspiring location
  • Free access attractions for staff and family, send a friend at half the price
  • Discounted hotel stays under company lodging offerings and discounted food & beverage and retail experiences
  • A safe work environment with structured COVID procedures and vaccination policies
  • The chance to work in an inclusive culture and make life-long friends
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other locations

This is an exceptional opportunity for a results-driven leader to make a lasting impact on a renowned attraction in one of Canada's most spectacular outdoor destinations. If you are a passionate, strategic, and people-oriented professional, we encourage you to apply.

Contact Janis Romeskie at 403.670.9101 x4 or submit your resume in confidence below.

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