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Technical Service Representative I
3 months ago
The Technical Services Team supports our Dealer and Retailer channels by resolving issues with our products and warranty. The Technical Product Specialist level 1 is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products at an entry level. The primary responsibility is to provide technical product support to our Dealer and Distributor Network.
What You Need to Know:
- Respond to Husqvarna technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
- Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM, Web Warranty and written correspondence on a daily basis within department metrics.
- Troubleshoot, diagnose and evaluate individual case information in order to provide repair and warranty support.
- Record details of cases in CRM, as well as actions taken.
- Provide clear solutions for product repair, replacement or policy adjustment.
What We Are Looking For:
- Exceptional knowledge of Outdoor Power Products and applications.
- Field experience diagnosing and repairing outdoor power equipment.
- Exceptional oral and interpersonal skills. Ability to verbally communicate information clearly and concisely ensuring customers’ comprehension.
- Developed computer navigational and organizational skills.
- Can pass typing accuracy test with 25 wpm or more.
- Basic/Entry level capability of MS Office (Word, Excel, Outlook).
- Multi-tasking skills.
- Experience utilizing and applying customer service skills.
- Minimum high school graduate or GED.
- 1-3 years of engine or mechanical experience.
- Experienced with electronic parts lookup systems, and electronic technical information environment.
- Physical demands: occasional repair shop and training duties requiring lifting up to 50 lbs, bending, stooping, etc.; ability to operate turf care machinery for application training.
- Bilingual in French and English preferred.
Husqvarna Equal Employment Opportunity:
Husqvarna provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Last date to apply: We are continuously accepting applications. #J-18808-Ljbffr
