IT configuration and services governance practice advisor

4 weeks ago


Montreal Quebec GF, CA National Bank Full time
A career as an IT Configurations & Services Governance Practice Advisor in the IT Assets, Configurations and Services Governance team at National Bank means acting as a specialist in aligning strategies between IT services and business models. It is through your skills in analysis and synthesis, your experience in the evolution of the IT service portfolio with relation to metrics and your knowledge of service offerings in order to have a positive impact and to create value for our users in a transformation context.
Your job:
  • Define and articulate needs for new IT services or modifications to existing services by supporting business models
  • Establish and maintain relationships with our IT partners and support them to increase their maturity in the daily management of their IT services and business areas
  • Carry out appropriate communications to announce developments or when a situation may cause impacts to users
  • Offer your technological leadership to architects, teams or squads to support the execution of operational processes, according to ITIL governance, and contribute to the resolution of situations with high visibility
  • Ensure that services and the trend of service levels agreed within the framework of internal agreements are aligned with expected levels
  • Administer the enterprise architecture platform by supporting this practice in their needs and the evolution of the tool
Your team:
Within the IT Operations sector, you are part of a team of five colleagues, and you report to Genevieve Guilbert. Our team stands out for its dynamism, rigor and concern for a job well done. If you are naturally curious and looking for challenges like these, this position is for you. We favor a variety of continuous learning to enrich your development, in particular learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.
Prerequisites:
  • Bachelor's degree, related to the sector of activity, and five years of relevant experience or College diploma, related to the sector of activity, and eight years of relevant experience
  • ITIL training and ITSM tool knowledge (ServiceNow an asset)
  • Knowledge of enterprise architecture tools (Lean IX an asset)
  • Experience in managing stakeholders and multidisciplinary teams/facilitating workshops
  • Analysis and synthesis skills
  • Strong interpersonal skills, rigor, spirit of synthesis and dynamism
  • Developed sense of autonomy and organization
  • Effective verbal and written communication

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us

  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Senior Advisor, on the Integrated Risk Management (IRM) team at National Bank, means acting as an expert in risk management regulations. In your role, you will support, as a regulations specialist, the IRM units in the governance of risk management frameworks in alignment with the respective regulatory requirements. You will be in charge of...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as an OpenText Exstream Configurator at National Bank means taking on the role of a configurator for content management solutions, utilizing your knowledge of the latest OpenText Exstream versions (16 and 23) and contributing to the upcoming Cloud migration. This job allows you to have a direct impact on optimizing and implementing document...


  • Montreal, Quebec, G4F, CA National Bank Full time

    Come live your ambitions as a member of the Compensation team at National Bank and work with us to create the most stimulating workplace in the country. With your talents as a strategic partner in Compensation, you will help us improve the practices of the Compensation Strategy and Governance, Business Lines sector. In this position, you will work on a...


  • Montreal, Quebec, G4F, CA National Bank Full time

    As an Advisor, Banking Services in the ABS team at National Bank, you’ll have a versatile role that will allow you to be a one-stop shop for all our clients’ personal needs. With your experience in customer service, and your knowledge of banking and credit products, you’ll have a positive impact on the lives of our clients and on the lasting...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Chief Advisor Professional Practice in the team of internal audit at National Bank is to act as an expert in the international standards for the professional practice of internal auditing of the Institute of Internal Audit (IIA). It is being responsible for the evolution and the maintenance of the quality assurance and improvement program. It...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Chief capital model and capital management Advisor in the Internal Audit team at National Bank, you will contribute to the team's audit mandates and advisory mandates while developing the knowledge of your colleagues in your area of expertise. It is a unique chance to acquire a transversal understanding of the Bank and to work in an...


  • Montreal, Quebec, G4F, CA Fed IT Full time

    Hello I am Clémence, a recruitment and business development advisor at FED IT, a recruitment firm specialising in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your world. We cover IT, development, business intelligence and infrastructure. Bonjour, Je...

  • Solution architect

    5 months ago


    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Chief Legal Advisor

    2 months ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Senior Legal Advisor in the Screening and Regulatory Financial Transactions Reporting team, within the Compliance sector at National Bank, means acting as an expert with the Head of International Sanctions for screening activities. It also means working closely with the PCMLTF compliance program team for regulatory reporting to FINTRAC and...

  • IT Coordinator

    6 months ago


    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • Advisor

    1 month ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career as an Advisor in the team of Integration and Transition team (Onboarding) at National Bank is to act as an expert, to leverage your knowledge by supporting various network stakeholders in their customer service offering. This job allows you to have a positive impact on the organization by leveraging your knowledge by providing support to different...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Senior Advisor in the Vendor Management Office team at National Bank is to act as an expert in vendor management, influencing orientations and policies related to supplier governance, ensuring the implementation, operationalization and end-to-end management of the contract life cycle. It is to ensure the management, monitoring of performance,...

  • Senior Tax Advisor

    2 months ago


    Montreal, Quebec, G4F, CA National Bank Full time

    *** Please note that this position can be held from different cities in Quebec including Montreal and Quebec ***A career as a Senior Tax Advisor at National Bank Financial (NBF) primarily involves supporting NBF clients and Investment Advisors (IA) in their tax needs by providing them with general or specific information. In other words, a rare 100%...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Senior Advisor with employees at National Bank means standing out and acting as an expert through various mandates while evolving certain practices in employment law. It means contributing to maintaining a harmonious working environment between employees and managers and leveraging your expertise in employment law to influence complex cases. ...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Senior Advisor with employees relations at National Bank means standing out and acting as an expert through various mandates while evolving certain practices in employment law. It means contributing to maintaining a harmonious working environment between employees and managers and leveraging your expertise in employment law to influence complex...

  • Recruitment advisor

    2 months ago


    Montreal, Quebec, G4F, CA Fed Manutech Full time

    Our company : Fed manutech is a recruitment firm specialized for engineering and industry positions. Located in downtown Montreal, we accompany you in all your permanent and temporary recruitments in the Great Montreal Region for engineers and technicians positions. Working with Fed Engineering guaranties you to work with an expert of the sector for your...


  • Montreal, Quebec, G4F, CA National Bank Full time

    If you are interested in the field of investments and securities, join the National Bank Financial Wealth Management (NBFWM) team as an Advisor, Strategy & Investment Solutions. In this role, you’ll dive into the world of wealth management while playing a key role in the success of wealth advisors. You’ll have the chance to work not only in Quebec but...

  • Legal Advisor

    1 week ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career in the legal department at National Bank means participating in the transformation in order to have a direct impact on our clients. As a Legal Advisor in the Legal Documentation - Financial Markets team, you will practice law as a specialist on the legal aspects related to the various trading activities and operations of the Bank and its...


  • Montreal, Quebec, G4F, CA National Bank Full time

    As a Chief Advisor, Technology and Cyber Risk Management for Business Lines on the Technology, Cyber and Data Risk Management team at National Bank, you will act as a second line of defence specialist on information technology and cybersecurity. Your experience in several areas of technology (IT architecture, cloud, cyber) will help you to have a positive...


  • Montreal, Quebec, G4F, CA National Bank Full time

    Being a Senior Commercial Banking Transformation Advisor, you join a dynamic team whose mission is to accelerate the transformation of Commercial Banking by working with colleagues in various partner sectors. You'll also have the opportunity to learn and develop within a team that communicates openly and promotes transparency, integrity and respect for...