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Team Lead
3 months ago
Organization: Bowness Community Association (BCA)
Position Description: Team Lead - Facility & Arena Operators
Work Location: 7904 43 Ave NW, Calgary AB
Reports to: Executive Director (ED)
Term and Hours of Work: Permanent, Full-Time, 40 hours per week. Must be able to work various and/or rotating shifts.
Salary: $24.00 - $28.00 per hour based on experience and skills
Benefits: Three weeks’ vacation, Health spending account, LTD benefits, 3% RRSP matched contributions, Training budget, Flexible work schedule including flex days
Application Process: 10 min. online pre-screen questionnaire, 1 hour onsite interview, 2 hours working interview (compensation provided)
Company Overview
The Bowness Community Association (BCA), located in the heart of Bowness, was established in 1963. A volunteer Board of Directors, passionate staff, and countless members and volunteers contribute to making Bowness one of the best communities to live in in Calgary. We aim to be an inclusive and welcoming space that brings the community together through programs and services, by providing a hub of information and a voice for community members, and by promoting resident participation to create an engaged, connected and proud community of choice.
Position Overview
Governed by the Vision, Mission and Values of the BCA, the Team Lead of Facility & Arena Operators is responsible for the daily operation of the Bowness Community Centre and Arena. Key responsibilities include oversight of daily facility operations including maintenance and repairs, health and safety, and guest experience. Working conditions include working on slippery surfaces, outdoor weather conditions in summer and winter, and can be physically demanding including heavy lifting, shoveling and sweeping.
This position is an essential part of the team and works collaboratively with all staff, volunteers and other stakeholders of the Community Association. The successful candidate will be a motivated self-starter with a positive attitude who can act independently and exercise sound judgment, and who has a passion for giving back to the community.
Skills and Experience
- Strong leadership and people management skills with an aptitude to support a diverse team of staff
- Strong communication and collaboration skills to facilitate efficiency amongst the team
- Post-Secondary Education in a related field and/or equivalent of 2 years’ experience in leadership or people management
- Mechanically inclined an asset
- Arena level 1 & 2 training required
- Building Maintenance level 1 & 2 training an asset
- Leadership Skills training an asset
- Proficiency in Google Suite, CRM, HRM and/or similar database software, scheduling software/systems
- Strong customer service and conflict resolution skills
- Well-developed verbal and written communication skills in English
- Strong ability to prioritize work, meet deadlines and manage multiple projects
- Criminal and vulnerable sector record check is required
- WHMIS, OHS, and First Aid Certification, all current safety training would be considered an asset
Specific Accountabilities and Expectations:
- Provide empowering leadership to 3 - 5 Facility & Arena operators while co-Leading with maintenance to ensure effective and efficient operations
- Ensure facility is set up to accommodate all scheduled user groups and activities, and assist all guests, staff and volunteers in a respectful and supportive manner
- Monitor interior and exterior areas (offices, arena, gym, lounge, parking lots, etc.) for safety and cleanliness and handle any hazards immediately and follow up as required
- Work closely with the Maintenance staff to coordinate routine maintenance of the plant, ice, field, gym, commercial kitchen and other rooms throughout the year
- Work closely with HR and administration on scheduling, attendance and disciplinary issues while guiding progress towards operational goals and expectations
- Provide detailed monthly reports on facility operations to the Executive Director including making recommendations for improvement
- Assist with creation, implementation and ongoing maintenance of policies and procedures on occupational health and safety, operations and maintenance, and human resources
- Assist the ED with facility maintenance contracts and contractor coordination where needed
- Work closely with the ED and be accountable to the monthly facility & operational budget
- Collaborate with HR on interviewing, selecting candidates, staff evaluations, performance management and terminations
- Participate in on-call responsibilities for the facility and supporting on duty staff as required
- Support long term planning including lifecycle priorities and capital improvement plans by participating in the OHS committee
- Represent the Bowness Community Association at various stakeholders meetings related to the Bowness Community Centre and Arena, such as the local arena management group
- Perform other duties as assigned
General Accountabilities and Expectations:
- Provide exceptional customer service to all guests and users of the BCA ensuring a welcoming and inclusive space
- Actively participate in the growth of the BCA towards being an equitable, inclusive and safe workplace
- Stay up to date on BCA and community activities in order to answer phone, email and walk in enquiries
- Actively promote resident participation in the community of Bowness including membership, event and program participation, volunteerism and new initiatives
- Develop strong relationships with volunteers, residents, stakeholders, and relevant community partners encouraging positive experiences with the BCA and building of collaborative relationships as required
- Build and maintain strong relationships with all staff of the Community Association
- Suggest creative ideas that encourage positive experiences for guests, staff and volunteers
- Mentorship and development of staff to bring out the best in others
To Apply: Please apply on Indeed with both resume and cover letter as one file. We thank everyone for your applications. If this job is closed, please send a resume and cover letter to our HR manager Becky at be sure to include the position name or department to which you are applying for. No phone calls please.
Job Types: Full-time, Permanent
Pay: $24.00-$28.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Ability to commute/relocate:
- Calgary, AB T3B 4P9: reliably commute or plan to relocate before starting work (required)
Experience:
- Leadership: 1 year (required)
- Ice maintenance: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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