Director, Benefits Consulting, Client Partnerships

4 weeks ago

Brantford Ontario KR, Brant region, Canada Cowan Insurance Group Full time

At Cowan, we are passionate professionals who are dedicated to doing what’s right for our clients. Reporting directly to the Senior Vice President, Benefits & Pension Consulting, the Director of Client Partnerships is a key member in ensuring success with our client relationships.

What you will do:

The Director, Client Partnerships plays a crucial role at Cowan, overseeing the relationship between the organization and its clients to ensure high levels of client satisfaction and retention.

Key responsibilities:

  • Ensure clients' needs and expectations are met
  • Identify opportunities for service improvement
  • Develop and implement strategies to enhance the client experience
  • Analyze data and trends to enhance overall client service performance
  • Lead and manage a team of client service professionals by providing coaching and mentoring - setting goals, providing guidance and evaluating performance
  • Manage budgets for the client service team
  • Keep abreast of industry trends to stay competitive
  • Provide the Sr VP monthly reporting related to strategic initiatives & KPIs related to performance of team
  • Provide subject matter expertise and updates regarding industry trends and guidance on complex topics (e.g. interpretation of contract and policy language)
  • Work collaboratively with the Benefits & Pension Consulting senior management team and the other lines of business within Cowan to implement new products and processes to meet the strategic business plan/expectations
  • Ensure escalated client and practice issues are dealt with efficiently

What you will bring:

  • Bachelor’s Degree or equivalent experience in a relevant field such as business or management, or a related discipline.
  • 5 years or more of benefits experience or equivalent, preferably in a benefits consulting or insurance setting
  • Experience in leading and motivating high performance teams and culture
  • Knowledge of MS apps, including Word, Excel and Outlook are required.
  • Analytical and problem-solving skills with ability to analyze complex data, identify patterns, and make informed decisions.
  • Excellent written and verbal communication skills to interact with employees, stakeholders, and regulatory bodies.
  • Superior organizational and time management skills with experience handling multiple priorities and requests.
  • Highly focused with attention to detail and ability to collaborate well with others.
  • Values matter to you. You bring your real self to work, and you live our values- Respect, Integrity, Client-Focus, Collaboration and Accountability.

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027

What sets us apart?

Be in good company:

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking:

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together:

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks:

  • Competitive salary
  • Participate in our comprehensive benefits plan on day one — no waiting period
  • Company-matched Retirement Savings Plan
  • Company-paid training and development courses
  • Community involvement
  • Hybrid work environment

Are you interested?

Please Apply

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

#J-18808-Ljbffr

  • Director, Benefits Consulting, Client Partnerships

    1 month ago

    Brantford, Ontario, K3R, Brant region, Canada Cowan Insurance Group Full time

    At Cowan, we are passionate professionals who are dedicated to doing what’s right for our clients. Reporting directly to the Senior Vice President, Benefits & Pension Consulting, the Director of Client Partnerships is a key member in ensuring success with our client relationships. What you will do: The Director, Client Partnerships plays a crucial role...

  • Senior Business Development Consultant

    4 weeks ago

    Brantford, Ontario, K3R, Brant region, Canada Cowan Insurance Group Full time

    Cowan Insurance Group is looking for a qualified Senior Business Development Consultant for our Group Benefits Team! This role is reporting to the Regional Sales Manager, VP Business Development in Group Benefits. You’re a sales-driven entrepreneur that is motivated by proactively getting new clients and business. You’re a relationship builder that gets...

  • Parts & Service Consultant

    1 month ago

    Brantford, Ontario, K3R, Brant region, Canada 3 Step Recruitment Inc. Full time

    Our client, a reputable industrial equipment dealer & services provider in Brantford, is currently seeking a dynamic and experienced Parts & Service Consultant to join their dedicated team.Reporting to the Service/Parts/Rental Manager, the Parts & Service Consultant will play a pivotal role in ensuring the seamless operation of the parts and service...

  • Quality and Patient Safety Consultant

    3 weeks ago

    Brantford, Ontario, K3R, Brant region, Canada Brant Community Healthcare System Full time

    Exceptional Care–Exceptional PeopleThe Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.The Brantford General is an acute care hospital.The Willett in Paris is an urgent care centre and transitional beds.By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization...

  • Travel Services Consultant

    1 month ago

    Brantford, Ontario, K3R, Brant region, Canada Echelon 56 Full time

    As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients' records and files are consistently up to date and maintained and provide regular follow-up with clients.Who we areAs Canada's largest automobile association, we are passionate...

  • Travel Services Consultant

    1 month ago

    Brantford, Ontario, K3R, Brant region, Canada CAA Club Group Full time

    About UsAs a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients' records and files are consistently up to date and maintained and provide regular follow-up with clients.Who We AreAs Canada's largest automobile association, we are...

  • director of development

    4 weeks ago

    Brantford, Ontario, K3R, Brant region, Canada MY CONSTRUCTION SUPPLY CORP. Full time

    Work Term: Permanent Work Language: English Hours: 40 hours per week Education: Master's degree Experience: 5 years or more Asset languages Mandarin Work setting Manufacturing or production Office building Tasks Allocate material, human and financial resources to implement organizational policies and programs Authorize and organize the establishment...

  • Human Resources Business Partner with Compensation and Benefits

    1 month ago

    Brantford, Ontario, Brant region, Canada Brant Community Healthcare System Full time

    Exceptional Care–Exceptional PeopleThe Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.The Brantford General is an acute care hospital The Willett in Paris is an urgent care centre and transitional bedsBy choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization...

  • Human Resources Business Partner

    1 month ago

    Brantford, Ontario, Brant region, Canada Brant Community Healthcare System Full time

    Exceptional Care–Exceptional PeopleThe Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario. The Brantford General is an acute care hospital The Willett in Paris is an urgent care centre and transitional bedsBy choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization...

  • Clinical Director

    2 weeks ago

    Brantford, Ontario, Brant region, Canada Brant Community Healthcare System Part time

    Exceptional Care – Exceptional PeopleThe Brant Community Healthcare System is a two-site Community Hospital in Brantford and Paris, Ontario.The Brantford General is an acute care hospitalThe Willett in Paris is an urgent care center and transitional bedsBy choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with...

  • Director, Data Management Audit

    1 month ago

    Peterborough, Ontario, K0J, Renfrew region, Canada Director File Full time

    Audit Director RIWe have an opportunity for an Audit Director RI to join our Peterborough office. We are looking for an experienced professional to support in implementing the firm's strategy, driving sustainable profitability, and contributing to its long-term goals.The ideal candidate will be fully ACA/ACCA qualified with practice experience,...

  • Director, Corporate Planning and Performance

    4 weeks ago

    Peterborough, Ontario, K0J, Renfrew region, Canada Director File Full time

    Exciting Career Opportunity: We invite you to consider a role as the Director of Audit Services within our organization.This position is suitable for experienced Senior Managers or Directors who are prepared to take the next step in their careers.At our firm, we partner with a variety of clients across multiple sectors, engaging deeply with their operations...

  • Director, Business Development

    1 month ago

    Mississauga, Ontario, C4W, Peel region, Canada Women in Payments Full time

    The Opportunity:The Director of Business Development and Partnerships is responsible for creating and nurturing executive-level and strategic relationships with existing clients, potential partners, and industry stakeholders. Leveraging an extensive understanding of Symcor’s capabilities and value proposition, the Director identifies and pursues new...

  • Manager, FSQA

    4 weeks ago

    Brantford, Ontario, K3R, Brant region, Canada Aspire Bakeries Full time

    We’re excited to share that Aspire Bakeries, formerly ARYZTA North America, is now owned by Lindsay Goldberg (LG), a private investment firm that manages over $17 billion in assets. LG has ownership interests in many businesses, including other food companies, and has a proven track record of investing in successful ventures through close partnership with...

  • Director of Audit Services

    3 weeks ago

    Peterborough, Ontario, K0J, Renfrew region, Canada Director File Full time

    Exciting Career OpportunityWe are currently seeking an Audit Director to enhance our operations. This role is perfect for seasoned Senior Managers or Directors looking to advance their careers.About UsAt Director File, we engage with a wide range of clients across multiple sectors, diving deep into their business processes to deliver creative solutions. Our...

  • Service Centre Manager

    4 weeks ago

    Brantford, Ontario, K3R, Brant region, Canada SERVICE HERO CONSULTING LLC Part time

    Geared for the DrivenAt Great Canadian Oil Change, it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with Canada Health guidance. It’s our goal to...

  • Speech-Language Pathologist

    4 weeks ago

    Brantford, Ontario, K3R, Brant region, Canada Lansdowne Children's Centre Full time

    About Speech Services Position details The Speech – Language Pathologist provides assessments, treatments and consultations for children and youth in a variety of settings. Provides and documents assessments for clients Establishes and implements goal-oriented, family centred treatment plans Provides guidance to support staff Supports parents, childcare...

  • Registered Nurse- NICU

    3 weeks ago

    Brantford, Ontario, K3R, Brant region, Canada Brant Community Healthcare System Part time

    Exceptional Care–Exceptional PeopleThe Brant Community Healthcare System is a two-site Community Hospital located in Brantford and Paris, Ontario.The Brantford General is an acute care hospital.The Willett in Paris is an urgent care centre and transitional beds.By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization...

  • Audit Director RI

    1 month ago

    Peterborough, Ontario, K0J, Renfrew region, Canada Director File Full time

    Exciting career opportunityJoin our team as an Audit Director RI in our Peterborough office. We are expanding and seeking individuals to grow with us. Experienced Senior Managers or Directors ready for a step up are also welcome. About usAt MHA, we collaborate with diverse clients in various industries, delving deep into company operations to provide...

  • After School Program Leader

    4 weeks ago

    Brantford, Ontario, K3R, Brant region, Canada YMCA HamiltonBurlingtonBrantford Part time

    The BTB Facilitator is responsible for the co-ordination and direct program delivery at a Beyond the Bell location. The Beyond the Bell Facilitator will work as part of a team that will empower students aged 6-11 to reach their full potential by building capacity to engage and succeed in their education.In this position, you will:Provide recommendations for...