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Learning & Development Assistant Manager

3 months ago

Canada, CA Accor Hotels Full time
Company Description

Join us at Accor, where life pulses with passion

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.


Job Description
  1. Develops and maintains hotel’s training library and coordinates acquisitions.
  2. Analyses training needs in the hotel and prioritizes such needs for the Training Manager to review.
  3. Develops annual hotel training plans and prepares monthly reports to Training Manager.
  4. Consults with the Training Manager for the coordination of training courses.
  5. Ensures that all employees receive appropriate orientation, a copy of their job description and guide and information on HR services.
  6. Visits on job training sessions of new and existing employees.
  7. Coordinates and assesses the on-the-job training certification of departmental trainers.
  8. Ensures the maintenance of training aids, orders training materials and stationery as required for the training office and training courses.
  9. Ensures all necessary documents are being filed or archived.
  10. Coordinates training with nominated suppliers for courses such as food hygiene and HACCP, arranging delegates, training room, equipment, invoicing, etc.
  11. Conducts basic and supervisory to managerial level training such as customer service, interviewing skills, etc. and any other relevant Rixos Hotels and outside courses required.
  12. Oversees on a monthly basis the hotel’s training budget.
  13. Assists in the selection and training of management and departmental trainees, interns and work experience placements.
  14. Conducts interviews for interns, coordinates their placement and meets with all interns on a monthly basis.
  15. Ensures employee, supervisory and management records of training in the Human Resources & Training database are maintained.
  16. Reviews training policies, procedures and practices, recommends improvements to management.
  17. Participates in developing and implementing programs to ensure employee security and safety.
  18. Monitors present and future trends, practices and systems in the training field and makes recommendations relating thereto.
  19. Establishes and maintains effective employee relations.
  20. Coordinates and communicates trainings and activities with other department heads and departmental trainers.
  21. Conducts CAB Committee Meetings.
  22. Ensures all delegates receive a pre-course brief and post-course evaluation.
  23. Ensures certification is issued for delegates who attend and complete corporate training.
  24. Ensures the training notice board is kept up to date with current calendar and relevant training information.
  25. Walk the talk – Uphold all standards of grooming, behaviour, etc. – be a role model.
  26. Predict that all activities and to be purchased all equipment and belongings may create disease for the environment, join all activities which are organized to protect biological diversity and share responsibilities, share individual responsibilities in order to increase environmental knowledge and carry on necessary trainings.
  27. Implement necessary warnings and departmental trainings in order to save energy inside the facility. Carry on implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.
  28. Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
  29. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
  30. Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Experience: At least 2 years of related work experience following associate degree or at least 3 years of work experience following undergraduate degree.
Foreign Language: Sufficient level of English to be able to write reports according to international standards.
Courses and Training: Sufficient theoretical and practical background. Prior attendance in courses and seminars in the field.
Computer Literacy: MS Office applications.
Skills: Has good command of the legislation and procedures related to the job and department. Is familiar with other processes that affect the job. Is responsible for managing and/or implementing sub-process. Expected to integrate and coordinate an important unit of the facility.


Additional Information

Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
Carry out all other duties assigned by managers and hotel management not specified in the job description.

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