Senior Manager Clinical Operations

2 weeks ago

Brantford Ontario, Brant region, Canada Brant Community Healthcare System Full time

Exceptional Care–Exceptional People


The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.

  • The Brantford General is an acute care hospital
  • The Willett in Paris is an urgent care centre and transitional beds

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community


Why Choose BCHS?

  • Centralized Education Fund - opportunities for continuing education and staff development
  • Various schedules available (e.g. 4 on 5 off for full time nurses)
  • HOOPP Pension Plan
  • Predictable work locations
  • Discounted onsite parking (no shuttles or waiting lists)
  • Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
  • Wellness matters - our Employee Assistance program is free and confidential to all employees and family members.
  • Ongoing infection and prevention control measures, education, appropriate PPE and support available to all employees.


Position Summary

The Senior Manager Clinical Operations - After Hours (SMCO) acts as a resource to patients, families, physicians and employees of BCHS by providing consultation in situations where advanced expertise is required. The SMCO provides advice and guidance to healthcare providers regarding complex patient care matters, patient flow, staffing, patient relations and risk management issues, policy administration and problem-solving. This is a great opportunity for someone looking to take their clinical leadership and problem-solving skills to the next level in a complex, high-acuity environment. The SMCO is the administrative presence in the building during evening and night hours through the weekend (0700 Saturday until 0700 Monday) and statutory holidays.


Primary Responsibilities

  • The SMCO works collaboratively with the bed allocator, patient registration clerk, shift leads on the clinical units, and on-call leaders to effectively and safely utilize the available bed space to ensure that the right patient is placed in the right bed in a timely manner. When demand for resources exceeds supply, the SMCO will decide how the available resources are to be allocated to keep all areas of the organization functioning optimally and safely.
  • The SMCO is visible and accessible to staff in order to respond to requests for assistance and guidance when staff encounter complex situations requiring additional skill or expertise. The SMCO helps to build capacity in staff members through mentorship and other acts of support such as: assisting with the interpretation of policy, offering support by facilitating communication amongst staff or with patients and families, referring staff to available resources at BCHS, facilitating bed management meetings, sharing and discussing with staff the strategic priorities and ways in which they can contribute towards achieving these.
  • The SMCO directly supports patients and families when situations occur that require a higher level of administrative authority. The SMCO can assist patients and families with interpreting BCHS's bill of patients’ rights and responsibilities. The SMCO is also responsible for receiving and documenting formal complaints brought forward by patients and families and approving and initiating any necessary action to ensure the safety of patients, families, staff, physicians and visitors.
  • The SMCO is responsible for maintaining an accurate log of situations requiring SMCO participation or intervention for each shift. The SMCO is responsible for communicating and engaging in follow-up with managers and directors as necessary for situations that require administrative intervention. This follow-up includes communication via email, telephone, or face-to-face meetings.
  • The SMCO also participates in activities such as Quality of Care Reviews following an exceptional event that occurred during the SMCO shift. The SMCO is also expected to participate in quality improvement initiatives to support overall organizational performance improvement.


Mandatory Qualifications

  • Bachelor’s degree required; Master’s degree preferred
  • Member in good standing with their relevant Professional Regulatory Body (i.e. College of Nurses of Ontario etc.).
  • Demonstrated leadership experience (at least 3 years) in a healthcare setting
  • Basic Life Support certification required


Mandatory Competencies

  • Evidence of behaviour that aligns with the BCHS values C.A.R.E (compassion, accountability, respect and equity)
  • Leadership Competencies include diplomacy, strategically operating, leveraging diversity and differences, customer focus, ensuring accountability, managing complex problems, fostering collaborative relationships, cultivating engagement to drive vision and purpose, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.
  • Ability to develop and cultivate relationships with front-line staff and leadership.
  • Demonstrate effective communication skills that promote collaborative teamwork and enhance partnerships among health professionals.
  • Demonstrate intercultural and interdisciplinary competence.
  • Facilitate and foster teamwork and collaboration.
  • Demonstrate professionalism, including legal, ethical and professional values as a basis for decision-making.
  • Promote ethical and legal principles of integrity, honesty, flexibility and respect through role modelling.
  • Participate in ongoing professional self-development and support the professional learning of colleagues.
  • Commitment to continuous Quality Improvement and exceptional Customer Service


Accommodation

The Brant Community Healthcare System (BCHS) is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, Indigenous persons, members of racialized groups, visible minorities, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.

Brant Community Healthcare System is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

To ensure there is equal opportunity during the recruitment and selection process, please contact your Recruiter to discuss accommodation.

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