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General Manager

3 months ago


Kelowna Regional District of Central Okanagan, CA Boston Pizza International, Inc. Full time
General Manager (GM)

General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to recognize star performers.

In addition to enhancing the Guest and team member experience, the General Manager will work to attract Guests by developing and implementing marketing, advertising, public and community relations programs. The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

What does a successful General Manager look like?
  • They are the leader of the restaurant overseeing both Front of House and Heart of House operations, ensuring both work together as one.
  • Leads by example and works alongside their team members
  • Achieves goals through strong organizational skills and effective time management
  • Builds relationships by finding common ground and working cohesively with all team members
  • Committed to championing the “Foundations of Hospitality”, 'Heart of Hospitality,' Boston Pizza's Brand Standards and Food Safety
  • Effectively communicates, sharing goals, challenges and is continuously coaching the team on ways to progress
  • Maintains composure and thrives in a fast-paced environment
  • Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments

What does a General Manager do?

  • Work with the ownership team to execute a strategic plan
  • Plan and execute marketing initiatives
  • Oversee employee development and training
  • Support all aspects of business operations (dine-in, takeout, delivery, school lunches)
  • Oversee activities of the Assistant General Manager
  • Manage safety, cleaning and regulatory compliance
  • Manage weekly ordering and monthly inventory
  • Develop and communicate employee schedules
  • Liaise with Regional Operations Manager
  • Oversee building maintenance
  • Prepare materials for financial reporting
  • Maintain and update all restaurant signage
  • Oversee daily reconciliation and bill payments
  • Submit bi-weekly payroll
Benefits
  • Competitive compensation (salary position)
  • Daily meal plan
  • Dental and Medical coverage
  • Phone plan
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