Sr Storage Technical Analyst

4 weeks ago


Vancouver Metro Vancouver Regional District, CA Royal Bank of Canada Full time

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

The Storage Technical Analyst provides first level storage and backups Infrastructure support for RBC globally. You will provide the support and management of RBC’s Global NAS, SAN, Storage Fabric, Backup and Recovery, Cloud environment including storage allocation, data replication, monitoring, performance, and capacity analysis. This role will be responsible for the design, development, and implementation of Site Reliability Engineering (SRE) solutions on Site Reliability Operations in RBC.

WHAT WILL YOU DO?

  • Provide mentorship and support to front-line Operations staff in all regions for advanced incident/problem management and deployment of automation solutions with focus on up-time improvement, anomaly detection and predictive analysis.

  • 24x7 Support for all RBC storage infrastructure components working on a shift rotation (Storage infrastructure implementation and management including IBM, EMC Dell, Pure Storage, Brocade, Netapp, Cohesity and other related products).

  • Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration.

  • Develop and execute on end-to-end change management plans and plan and execute all communication related to these (Event/Incident/Problem/Access/Demand/Capacity/Change Management).

  • Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables (such as Automation of processes, Documentation, Team SLI/SLO management).

  • Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.

  • Help drive operational transformation by continuously looking for ways to automate existing Tech Infrastructure processes. Perform production readiness reviews (performance, security, maintainability) on all production bound SRE solutions regardless of region or line of business.

WHAT DO YOU NEED TO SUCCEED?

Must have:

  • BA, MA or MS or equivalent with emphasis in Information Technology & Systems Administration.

  • Minimum 5 years’ experience working in a Storage Administration function. Solid understanding of NAS, SAN, BUR, Cloud, Fabric, Networking, Linux, AIX, Windows, Automation & general IT concepts. Advanced experience in a variety of IT infrastructure platform environments.

  • Experience in a variety of SRE-based tools (Ansible, Python, Dynatrace, Moog, PagerDuty, ServiceNow, Elastic, Logstash, Kibana)

  • Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

  • 24x7 On-call support for emergencies/issues.

Nice-to-have:

  • Ability to facilitate between and influence key decision makers.

  • Strategic thinker with excellent interpersonal skills to work across functions and businesses.

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

  • Leaders who support your development through coaching and managing opportunities.

  • Ability to make a difference and lasting impact.

  • Work in a dynamic, collaborative, progressive, and high-performing team.

  • A world-class training program in financial services.

  • Flexible work/life balance options.

  • Opportunities to do challenging work.

Job Skills: Agile Methodology, Group Problem Solving, IT Systems Integration, Organizational Leadership, Product Services, Software Development Life Cycle (SDLC), System Applications, System Integration Testing (SIT), Systems Software.

Additional Job Details

Address: VANCOUVER MAIN BRANCH, 1025 GEORGIA ST W:VANCOUVER

City: VANCOUVER

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-07-31

Application Deadline: 2024-08-30

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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