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Senior Product Manager

4 months ago

Toronto Ontario, Ontario, Canada Sigmaways Inc Full time

Our ideal candidate is someone who wants to combine their problem-solving and communication skills to deliver exceptional experiences for our customers.


Responsibilities :


  • Own the end-to-end customer onboarding experience. Gather requirements, and scope, configure systems, and run functional testing to get the client production ready.
  • Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.
  • Review current business and customer processes; identify and recommend new integration solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
  • Partner with our Sales and Account Management team by providing product and technical expertise during the pre-sales and sales process.
  • Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
  • Run online product demonstrations and customer training.
  • Develop and maintain expertise on all internal systems and onboarding processes.
  • Collaborate with our product team to support the rollout of new product features and enhancements and new product launches.
  • Act as a coach or mentor to other members of the team.


Qualifications :


  • Bachelor’s degree in Computer Science, Information Systems, Business, Economics, or similar discipline or equivalent work experience.
  • Experience in implementing API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, or implementation manager).
  • Strong influencing and stakeholder management skills will help you excel in this role. You’ll be required to build advocacy and drive others to achieve a set plan.
  • Enjoy interacting directly with Customers, and learning about their business.
  • Be a natural-born project manager with a proven track record in handling multiple complex projects simultaneously. Previous exposure to project management. methodology either formal or informal. Know how to solicit requirements, build a plan, and execute against it.
  • You just don’t manage tasks, but you’re a savvy collaborator. You bring people together to achieve a goal.
  • Clear and effective communicator capable of working with multiple internal and external stakeholders (i.e. client management, customer service, technical resources, project managers, business leads, product managers).
  • Have a keen eye for detail and the ability to get a configuration right first time.
  • Continuous improvement – demonstrate your ability to make positive impactful changes.
  • Flexibility to support international time zones for our global customer implementations.
  • Experience of having worked with multiple tools and systems e.g. Salesforce, Postman, JIRA BOBJ.
  • Prior experience and knowledge in Fraud & Chargebacks or payment solutions.